TITLE : IT Support Specialist
TYPE : Contract to Hire
LOCATION : 100% Remote (HQ is near Willow Grove, PA)
START DATE : Immediate
SHIFT : Wednesday-Saturday 9 : 30am-8pm (4, 10-hour shifts per week with a 30-minute unpaid lunch)
TRAINING SCHEDULE : Monday-Friday 9am-5 : 30pm (training is fully paid and can last up to 6 months)
MUST be able to consistently work the entire training schedule and the regular shift to be considered
We have an immediate need for a help desk specialist on a contract-to-hire basis. The day-to-day responsibilities of the role will consist of IT phone support in a Microsoft environment.
MAIN RESPONSIBILITIES
Provide L1 & L2 daily user support in a Windows Environment 100% over the phone.
Assist customers in a friendly manner and provide excellent customer service.
Utilize the formal ticketing system in order to track progress and log ticket resolution.
Learn and then support proprietary hardware systems. You will be trained on this.
Help set up new devices and sunset hardware that is being phased out.
QUALIFICATIONS
Technical High School Diploma OR an associate degree or higher in a technology-related field is highly preferred. Equivalent work experience is sufficient.
Bachelor's degree is a plus.
Ability to provide exceptional customer service.
Intermediate+ level knowledge of the Microsoft Infrastructure stack.
Reliable, dependable, punctual, and responsible, with excellent communication skills.
EOE STATEMENT
We are an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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