Responsibilities
Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest ie) and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
Client Experience : Provide positive client experience by assisting with account questions, problems and / orplaints and through research andmunication resolve in a timely and effective manner.
Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointmentspleted and needs met.
- Risk Management : Execute all sales, service, and banking transactions accurately andpliantly. Strives for no controllable losses.
- Performs more moderatelyplex special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory andpliance policies and standards linked to the job as listed andplete requiredpliance trainings.
Accountable to maintainpliance with applicable federal, state and local laws and regulations.
- Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to rmendations that support clients' financial goals and objectives, leveraging phone, and in-person appointments.
- Engage in discovery-based conversations and provide customized financial advice by referring to Financial Consultants
Job Requirements :
- Education level required : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
- Minimum experience required : 4 - 5 years customer service and sales experience, (including in the financial Services industry
- Requires National Mortgage Licensing System (NMLS) registration under the terms of the Act of 2008 and Regulation Z
- Ability to train and mentor others, including products and platform procedures
- Life and Health Insurance Licenses (required within the first 90 days in role. Failure to pass exam / or no attempt to take exam will result in removal from LBE program)
- FINRA Security Industry Essentials (SIE) (required within 90 days of passing the Life and Health Insurance exam. Failure to pass exam / or no attempt to take exam will result in removal from LBE program)
- FINRA License Series 6 (required within 90 days of passing Security Industry Essentials exam. Failure to pass exam / or no attempt to take exam will result in removal from LBE program)
- FINRA License Series 63 or Series 66 (required within 90 days of passing the Series 6 exam)
- Experience in financial services industry, preferred
- Experience with using and demonstrating digital products and self-service technologies, preferred
Job ID 15646
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