Patient Access Assistant- Peds Ortho - FT - Days - MPG

Location : Hollywood, Florida

Hollywood, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary :

Performs surgical coordinating, obtain authorizations for MRI, CT scans, Bone Scans. Coordinate appointments for testing.

Shift / Hours : Monday Friday 8 : 30am - 5 : 30pm . Position will require travel to five offices : Hollywood, Miramar, Weston, Coral Springs, and Boca Raton.

Responsibilities :

Responsible for managing physician calendars.

Verifies insurance benefits and obtains pre-certification / authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested / referred by our physicians.

Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.

Communicates with referring physician's office, clinical department(s), and / or other appropriate personnel to exchange necessary information and coordinate surgical / procedural / diagnostic testing and DME as appropriate.

Assists in completing surgical orders as directed by department. Routes as appropriate.

Meets with surgical / procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions.

Schedule patient / family surgical conferences.

Performs general clerical duties including assisting with the front / back desk as well as scheduling appointments. Assist with signing up patients / Proxy with MyChart activations and Telehealth visits.

Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.

Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.

Competencies :

ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE

Education and Certification Requirements :

High School Diploma or Equivalent (Required)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.Required Work Experience : One (1) year experience in a clinical office setting.

Other Information : Proficient in basic computer skills and customer service experience preferred.

Working Conditions and Physical Requirements :

• Bending and Stooping 40%
• Climbing 0%
• Keyboard Entry 60%
• Kneeling 0%
• Lifting / Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying >

75 lbs Non-Patient 0%

• Pushing or Pulling 0 - 25 lbs Non-Patient 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling >

75 lbs Non-Patient 0%

• Reaching 60%
• Repetitive Movement Foot / Leg 0%
• Repetitive Movement Hand / Arm 60%
• Running 0%
• Sitting 60%
• Squatting 0%
• Standing 60%
• Walking 60%
• Audible Speech 60%
• Hearing Acuity 60%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 60%
• Distinguish Color 60%
• Seeing - Far 60%
• Seeing - Near 60%
• Bio hazardous Waste 40%
• Biological Hazards - Respiratory 40%
• Biological Hazards - Skin or Ingestion 40%
• Blood and / or Bodily Fluids 40%
• Communicable Diseases and / or Pathogens 40%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas / Vapors / Fumes 0%
• Hazardous Chemicals 20%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 60%
• Domestic Animals 0%
• Extreme Heat / Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser / High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles / Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift :

Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email