Remediation & Corrections Project Manager

Job Description

Do you have excellent time management skills with the ability to deliver initiatives with the highest level of quality? Are you an outstanding communicator with excellent presentation skills?

If so, this is the role for you.

As a Remediation and Corrections Consumer Banking Project Manager in the Consumer Consumer & Community Banking (CCB) group, you will be responsible for the end to end management of correction case activities for the Consumer Banking, Connected Commerce and Business Banking books of work.

You will apply a disciplined approach to ensure the remediation / correction case is completed to correct the issue, that any atonement or compensation for the customer occurs as appropriate, and that CCB Remediation & Corrections Guidelines are appropriately applied and followed.

You will also actively engage with partners across multiple lines of business including Legal, Compliance, Controls, Finance, Tax, Communications, Analytics, Testers, print vendors and many others.

Responsibilities include :

• Facilitate regular status meetings, building timelines, publishing agendas and notes
• Hold project team members accountable for meeting deliverables and established milestones
• Manage all aspects of the customer communication
• Provide accurate reporting on populations, financials and case health
• Create presentation decks for awareness and approvals
• Communicate with senior level managers; providing visibility of current case status and obstacles
• Manage all the above while adhering to the CCB Remediation and Corrections Guidelines

Required qualifications, capabilities, and skills :

• Ability to influence and direct activities outside direct control
• Excellent time management and organizational skills - ability to deliver initiatives with the highest level of quality
• Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates
• Analytical reasoning and the ability to explore unconventional methodology
• Outstanding communication and interpersonal skills
• Excellent written, verbal and presentation skills for all levels
• Advanced level Microsoft Excel and PowerPoint efficiency

Preferred qualifications, capabilities, and skills :

• 3 plus years Consumer Banking business experience / knowledge
• 3 plus years managing issues / projects

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.