Business Systems Analyst 3

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.

We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.

Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Opportunity

We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers.

Specifically enhancing our Sales team Customer Engagement via various Sales tools, improving activity tracking, hardening our Salesforce Security model, and looking for opportunities to implement AI solutions to support Sales.

Responsibilities :

• Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes : Flow, Validation Rules, custom fields, page layouts, custom objects, some Apex or Lightning Web Components troubleshooting etc.
• Bridging the gap between business needs and technical solutions
• Creating Technical User Stories with Acceptance Criteria
• Facilitate workshops with stakeholders to drive out requirements
• Create process flow diagrams
• Maintains the backlog with support from the Product Manager
• Coordinates / facilitates UAT, Showcases, scrum ceremonies
• Solution Design
• Investigating production issues
• Ability to work independently with limited supervision, whilst participating fully as a member of the team
• Improving existing processes and sharing runbooks
• Stakeholder Communication from all levels of the business
• Creating detailed documentation for both Technical and Business audiences

Required skills and experience

• Over 5+ Years of Business Analyst / Product Owner experience within an end user or consultancy environment
• 3+ Years of Salesforce experience
• Must have at least or equivalent experience; Salesforce Certified AdministratorSalesforce Certified Business AnalystSalesforce Sales Cloud Consultant
• Strong understanding of Salesforce Architecture and best practices
• Stakeholder management
• Ability to translate business requirements into technical requirements
• Analytical mindset (Understanding the why behind the request)
• Has deep understanding of Agile Methodologies
• Knowledge of process mapping tools (Lucid Chart)
• Identifying risks and issues to the team to fix them in a timely manner

Nice to haves

• Certified Scrum Product Owner® (CSPO®)
30+ days ago