Float Clinic Manager

Job Description

Job Description

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars : respect, quality, productivity, and well-being.

By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues.

When you join the Dent team, you can take advantage of a variety of benefits :

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

Working hours : Monday-Friday, 5, 8 hour days between 7 : 00am-6 : 00pm

Location : Amherst, NY. Travel required between all locations

Position Summary :

Serves as a collaborative, proactive Float Clinic Manager to oversee the daily operations of Dent’s clinics on an as-needed basis.

This role is responsible for managing clinic functions efficiently, maintaining high standards of patient care, training of clinic staff, and ensuring smooth operational procedures.

Additionally, the role requires flexibility and the ability to adapt to various clinic environments while delivering consistent management and / or project support.

Responsibilities

• Oversees the daily operations of assigned clinics on a float basis, ensuring on-site presence, assisting with shortages in coverage, as well as adherence to clinic policies and procedures
• Handles any operational issues that arise, including staffing needs, provider troubleshooting, patient complaints or interventions, equipment malfunctions, supply shortages, and facility concerns
• Ensures high standards of patient care and satisfaction by addressing patient concerns, providing assistance, and ensuring a positive experience
• Monitors and tracks patient flow processes to minimize wait times and enhance overall clinic efficiency
• Cross-trains and fills in on any clinic support role (medical assistant, check in / out, LPN (if applicable)
• Drives standardization and uniformity in process and patient experience across the organizations
• Drives consistency in clinic operations, ensuring compliance with relevant healthcare regulations, standards, and protocols
• Acts as a liaison between clinic staff, providers, and administrative teams to ensure effective communication and collaboration
• Reports operational issues and concerns to appropriate Director of Clinical Operations and provides recommendations for improvements
• Oversees the management of clinic supplies and inventory, ensuring adequate stock levels and timely ordering of necessary materials IF covering a clinic manager / coordinator for a longer period of time that coincides with the end of the month when inventory is due
• Ensures proper maintenance and functioning of clinic equipment and facilities
• Provides support and guidance to clinic staff, including orientation and training as needed, as well as addressing performance concerns as needed, provides input used to write annual performance reviews, and discipline as needed
• Assists in the implementation of new procedures or protocols as directed by senior management if covering a clinic long-term
• May assist with interviewing and hiring of staff in assigned clinics or across clinics
• Manages the on-call coverage calendar across clinics
• Leads projects as assigned by senior leadership
• Manages clinic manager PTO coverage and coordinates staffing for float staff members to ensure seamless clinic operations
• Tracks and reports on key performance indicators (KPIs) as assigned
• May have direct reports and / or time & attendance supervision responsibilities based on clinic coverage assignments
• Other duties as assigned and requested

Qualifications

• AS or BS Degree in Healthcare Administration, Business Administration, or equivalent
• 3+ years experience working in the healthcare field and 2+ years supervisory experience
• NY State Licensed LPN or RN strongly preferred

Working Conditions

• Normal working environment, typical of most office and medical office settings
• Minimal / Moderate physical effort, including but not limited to assisting disabled patient to and from patient rooms, wheelchairs, exam tables, bathroom etc.
• Requires some lifting usually not in excess of 30 pounds
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids and needles
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel

Frequent travel between all Dent Neurologic Institute sites required

Compensation :

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

EEO Statement

Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision.

All qualified individuals are encouraged to apply and will receive consideration.