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MANAGER, CUSTOMER SERVICE

pSemi Corporation
San Diego, CA, United States
Full-time

Manage Sales Channel transition through Murata Overseas Affiliate (O.S.A.) by working closely with pSemi and Murata Sales .

The process includes but not limited to order and forecast automation, shipping logistics, special requirements (examples, logo / branding, documentations, custom labels), and Murata system maintenance.

  • Delegating Responsibility : Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them;
  • acts as a resource people can utilize to help accomplish their goals Delivering High Quality Work : Critically reviews work processes to ensure quality;
  • addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations;

does not make the same mistakes twice

  • 10+ years of experience in Sales Operation or Customer Service related filed
  • 5+ years of Management Experience
  • Excellent communication and customer service skills
  • Experience in Sales Order Management system / ERP software
  • Proficient in Microsoft Office and Excel
  • Strong abili ty to organiz e ' and prioritize work and p r ovide solutions to problems as they a r ise and meets deadlines
  • Collaborates well with other departments / cross-functional teams to accomplish goals
  • Ability to provide feedback / coach i ng and mentorship to the account rep / employees team
  • Motivates the team by sett i ng a good example and providing strong leadership and ab i lity to make decisions
  • Experience with Oracle ERP
  • High attention to detail
  • Ability to work in a fast-paced environment
  • Experience in high tech industry
  • 1 day ago
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