Search jobs > San Diego, CA > Customer service manager
Manage Sales Channel transition through Murata Overseas Affiliate (O.S.A.) by working closely with pSemi and Murata Sales .
The process includes but not limited to order and forecast automation, shipping logistics, special requirements (examples, logo / branding, documentations, custom labels), and Murata system maintenance.
- Delegating Responsibility : Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them;
- acts as a resource people can utilize to help accomplish their goals Delivering High Quality Work : Critically reviews work processes to ensure quality;
- addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations;
does not make the same mistakes twice
- 10+ years of experience in Sales Operation or Customer Service related filed
- 5+ years of Management Experience
- Excellent communication and customer service skills
- Experience in Sales Order Management system / ERP software
- Proficient in Microsoft Office and Excel
- Strong abili ty to organiz e ' and prioritize work and p r ovide solutions to problems as they a r ise and meets deadlines
- Collaborates well with other departments / cross-functional teams to accomplish goals
- Ability to provide feedback / coach i ng and mentorship to the account rep / employees team
- Motivates the team by sett i ng a good example and providing strong leadership and ab i lity to make decisions
- Experience with Oracle ERP
- High attention to detail
- Ability to work in a fast-paced environment
- Experience in high tech industry
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