Job Summary :
Provides exceptional customer service to internal or external customers in the downtown and west campus Library Help Zones, study spaces, and open computer lab areas.
Utilizes independent and analytical decision-making skills to assess, interpret, and apply institutional requirements to inform, guide, and assist students in utilizing academic and technology resources including but not limited to : library space scheduling & reservations, materials & technology resource lending, and tier 1 technical support for onsite and mobile technology resources.
Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues / situations in a timely manner.
Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles.
Must be able to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations as needed.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and / or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Required Qualifications :
High School Diploma or GED equivalent.
Demonstrated experience in customer service.
Experience using a variety of computer technologies.
Demonstrates effective written and verbal communication skills.
Availability to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations.
Preferred Qualifications :
Associate's Degree from a regionally accredited institution of higher education.
Demonstrated experience working in a higher education setting.
Lansing Community College is an equal opportunity, educational institution / employer.
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