Resident Services Coordinator

Job Description

Job Description

The Resident Service Coordinator (RSC) will report directly to the Executive Director. They will assist residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.

They recognize the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being.

Job Duties and Responsibilities :

• Act as a liaison between residents and Management, community-based agencies, and / or regional government entities.
• Monitor the ongoing provision of services from outside agencies.
• Assesses and coordinates referrals and resources -recommending solutions to resolve resident issues impacting resident’s personal life, health and well-being, and refers them to suitable services.
• Tracks resident referrals to community programs and services.
• Documents all interactions regarding provision of assistance to residents on a weekly basis.
• Provides crisis intervention to residents, as needed.
• Fosters a positive, active and collaborative relationship with residents and outside care providers
• Processes Reasonable Accommodation requests for residents with disabilities.
• Participates in joint annual apartment inspections with Executive Director and / or Maintenance; follows up on any items from inspections such as housekeeping, hoarding issues, presence of unauthorized occupants, smoking in apt. etc.
• Maintains weekly communication with Executive Director to provide status on follow-up of resident issues.
• Assists in resolving conflict between residents, family members and neighbors.
• Preserves and respects resident and applicant confidentiality
• Ensures that there is a current Resident Resource Directory for residents to access.
• Assists in developing and coordinating monthly resident programs- in collaboration with other staff and volunteers to build the community and engage residents.
• Provides documentation that demonstrates participation levels in all programs and activities.
• Track and Evaluates program participation and impact through use of pre- and post- surveys, testing and other methods as may be useful to the evaluation process.
• Enforces and adheres to company policies, rules and regulations.

Qualifications and Skills :

Superior Interpersonal Skills

Superior organizational ability

Crisis intervention skills

Mediation / Conflict resolution skills

Ability to work independently

Effective written and verbal communication skills

Documentation and report writing experience

Candidate should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees.

Candidate should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.

Individual must have the ability to work patiently with others in an environment that can be challenging. Candidate must also be able to handle emergency / crisis situations and work well under pressure with regards to complex and time sensitive issues.

Physical Capabilities : Ability to walk a ¼ mile without resting and ability to climb stairs.

Transportation : Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule : Sunday- Thursday office hours. Evening and weekend hours may be required.

Pay : $22-$25 an hour