Deskside Support Technician

Contract with potential direct hire after months

Title : Deskside Support Technician

Compensation : $ / hr. to $ / hr. depending on experience

Location : Onsite in Chicago, IL

Length of Contract : months with extensions possible

Position Description :

We are seeking a dedicated Deskside Support Technician to join our client's Enterprise Standard Architecture V (ESA V) program, providing essential IT services to multiple customers within the Department of Justice.

The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Responsibilities :

• Provide deskside support for end users as per tickets dispatched from the Service Desk.
• Stage devices in preparation for deployment to end users.
• Perform break / fix support for government-funded computing devices (, PCs, laptops, mobile phones).
• Deploy and retrieve end-user devices as needed.
• Install specialty software and assist with Information Security matters.
• Assess and diagnose issues with printers, fax machines, and multifunctional devices.
• Provide A / V support in conference rooms and assist with Video Teleconferencing.
• Install printer toner and maintain print devices.
• Support after-hours activities as required by the customer.

Qualifications :

• years of IT Technical Support Experience.
• Experience working on customer sites, preferably in a government or similar environment.
• Excellent written and verbal communication skills.
• Ability to multitask and function effectively in a fast-paced environment.
• US Citizen with the ability to acquire a Public Trust security clearance. ( cannot begin assignment until granted)

Desired Qualifications :

• Past experience with the Department of Justice or similar government agencies.
• Bachelor's Degree in a related discipline with relevant experience in IT support roles.
• Familiarity with the Enterprise Standard Architecture V (ESA V) ATR program (Antitrust Division).

Education & Certifications :

High School Diploma and + years of IT Technical Support Experience.

Equal Opportunity Statement :

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency :

RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization.

As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.

Disclaimer :

This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position.

RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

About RCM :

RCM is a leading provider of Business, IT, and Engineering Services to over , clients in the commercial marketplace including .

RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks.

Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.