Job Description :
- The client is looking for a TDM Network Control Specialist who will support a large nationwide customer.
- The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
- Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
- Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
- Employ test methods to analyze channelized / unchannelized T1, and T3, utilizing DAC's equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
- Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
- Work in an onsite 24x7 network control environment where shift and workday flexibility is required.
- Periodically support short-term emergency evacuation to local or remote backup facilities.
Qualifications :
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience
- Or 2 years post-Secondary / Associate’s Degree with a minimum of (6) years of prior related experience.
- Will consider prior work experience in place of a degree.
- Demonstrated Layer 1 Troubleshooting experience.
- Willingness to learn TDM technologies.
Preferred Qualifications :
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experience.
- CCNA highly preferred.
Must Haves Skills :
- Minimum of (2) Years layer 1 Troubleshooting experience.
- Minimum of (2) Years of networking technologies experience with SONET and / or Time Division Multiplexing (TDM).
Nice - To - Haves Skills :
- Familiarity working with networking technologies such as OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay.
- Networking technologies experience with RF.
- Experience with call center phone systems and ability to work in a fast-paced environment.
- Ability to support short-term emergency evacuation to local or remote backup facilities.
- Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
- Experience in UNIX and Remote Access solutions.
- Experience with call center phone systems and working with geographically dispersed teams.
- Certifications such as Cisco Certified Network Associate (CCNA) is Highly Preferred.
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