Manager, Training Team - HR Connect - 24312

Description :

Position Summary : HR Connect will provide a single point of contact for the delivery of HR transactional and administrative services to all New York City Public Schools (NYCPS) employees and applicants, supported by state-of-the-art technology.

Technologies will be implemented to manage service center activities and proactively drive HR service delivery effectiveness, allowing employees to have access to personalized information and knowledgeable customer-focused service representatives.

The Training Team Manager for HR Connect will write material for new training programs, design training curriculum for HR Connect staff, evaluate and modify existing training programs, develop training aids and deliver training as needed. Performs related work.

Reports to : Director, Knowledge, Training and Customer Relationship Management

Direct Reports : Training Team

Key Relationships : Works with various Offices and Divisions within NYCPS to share best practices and ensure effective administration of training in the Division of Human Resources.

Assists in the design and management of HR Connect training program; monitors training feedback, identifies skill gaps and implements necessary improvements;

delivers training as needed, based on areas of expertise.

Responsibilities

• Constructs training curriculum and plan based on training needs.
• Uses knowledge of education, the NYCPS and internal processes to guide development of appropriate training programs and curricula.
• Writes material for new training programs; reviews, evaluates, and modifies existing and proposed programs; recommends appropriate changes based on requirements.
• Prepares training aids such as instructional material, handouts, evaluation forms and visual aids.
• Works with vendors to prepare training aids.
• Works with trainers during the development of curriculum to facilitate training delivery.
• Designs and delivers (as appropriate) training to HR Connect staff and DHR in all appropriate areas, including technology, customer service, procedures and policies.
• Ensures that content and training is written with a consistent message, appropriate tone, and detail for HR Connect representatives.
• Provides leadership, direction and supervision to assigned staff.
• Develops positive relationships with customers, stakeholders and colleagues; establishes networks / relationships with others both internal and external to NYCPS.
• Communicates effectively, verbally and written, with a variety of audiences using appropriate methods.
• Establishes indicators of effectiveness, monitors performance, and recommends actions for improvement of DHR processes;

incorporates continuous improvement into training program design.

Qualification Requirements :

Minimum

A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following : working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research;

or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning / administration, labor market research, economic planning, social services program planning / evaluation, or fiscal management.

Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity.

Supervision must have included supervising staff performing professional work in the areas described above; or

• A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in 1 above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in 1 above.
• An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in 1 above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in 1 above.
• A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in 1 above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in 1 above.
• A combination of education and / or experience equivalent to 1 , 2 , 3 , or 4 above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience.

However, all candidates must have a high school diploma and at least two years of experience as described in 1 above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in 1 above.

Plus

• Understanding of internal and external customer needs / requirements.
• Ability to build relationships with customers.
• Understanding of HR Connect operations and the factors that lead to success in efficiency and effectiveness.
• Ability to measure, analyze and evaluate training program effectiveness and impact on organization.

Preferred

• Understanding of knowledge base systems for Call Center and Service Center employees.
• Experience supervising employees.
• Strong project management skills.
• Demonstrated leadership ability, including ability to effectively lead teams and large projects to completion.
• Demonstrated ability to be resourceful, adaptive, and creative in a fast-paced, changing environment.
• Attention to detail and ability to multitask.
• Strong data analysis and presentation skills.
• Excellent written and communication skills.
• Prior knowledge of and experience in education and / or government.
• Extensive reporting experience.
• Ability to deal with various levels of management.
• One to two years of experience analyzing data in a call center environment strongly preferred.

Salary : $92,881 - $102,169

Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE : The filling of all positions is subject to budget availability and / or grant funding.

New York City Residency is NOT Required

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy.

For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .