Claims Finance and Workforce Operations Manager

Claims Finance and Workforce Operations ManagerJob Summary This position manages the staff, assets, and activities of the Claims Department's financial operations, including budgeting, forecasting, ROI analysis, and workforce management optimization.

Assists Executive management team in the implementationoflong- andshort-rangeplanning, policies, programsandobjectivesforClaims.

Works closelywith Management to developandimplementplans to achievestrategicgoals. Actsas a liaisonbetweenClaimsandotherdepartmentsin support ofoperationalandorganizationalgoalsandobjectives.

Thispositionisresponsibleformanaging the day-to-dayandoveralladministrativeprocessesfor the Claimsbusinessunit. Job Duties Managesallaspectsofkeyinitiativesincludingresearch, scope, requirements, analysis, costs / benefits, communicationmediumsandtrackingofresultsin support ofVice President andClaimsoperations.

Initiateandchairmeetings. Drivesbusinessresultsthroughdevelopment, creation, andimplementationofstandardizedanduniformoperatingprocedures, reportingformats, auditpractices, budgetpolicies, administrativeactivities, operationalfunctions, compensationplans, andbusinessplans.

Develops, manages, andanalyzesrevenue / expense, budget, service quality, staffing, andrelatedbusinessunitfunctionsandmakesrecommendationsforgoalobtainmentinallareas.

Createandimplementprocesses to ensurecompliancewithin ACE. Coordinatesprojects, specialassignments, andotherdaily / monthlyactivitieswithotherareasasneeded.

Applyadvancedprojectmanagementtechniques, determineappropriateanalyticalapproachesanddevelopprojectplansoutliningcurrentstate, definingobjectivedeliverablesandmeasureofsuccess.

Overseesstaffengagedinbusinessperformanceanalysis, budgeting, ad-hocanalysis, incentivecalculations, andotherstatisticalandresearchprojectsin support of the businessunit.

Ensuresdaily, weekly, monthly, quarterly, andannualreportsaredistributedontimeandareaccurate. Hires, trains, develops, evaluates, andterminatesstaffasnecessary, inaccordancewithcompanypoliciesandfederal / stateregulations, withinputfrom the Human Resources department.

Providescoachinganddevelopmentopportunitiesandaddressesperformanceissuesasappropriate. Reviewsandrecommendsdirectionforallfinancialandcapitalexpendituredecisionsof the businessunit to assessprofitabilityandalignmentwithbusinessobjectives.

Decisionsincludedevelopmentofpoliciesandproceduresandbestpractices. Makesdecisionsinvolvinggoalandresourceallocationwithin the businessunit.

Problemsolvingincludes, maximizingofficeperformancein the areasofrevenue, budgetand service goals, aswellasofficeandoragentproductivityissues.

Decisionsaregenerallymadeindependently. In the mostcomplexsituations, decisionsareelevated to the executivelevel. Work iscomplexandrequiresbroadunderstandingof the business.

Qualifications BachelorsEquivalentcombinationofeducationandexperiencePreferred 7-9yearsProgressivelyincreasingresponsibilityinanareasuchasbudgetaryandfinancialanalysis, businessperformance, operationalexcellence, oroperationsmanagement.

Required 4-6years Management / SupervisoryPreferred Professional verbalandwrittencommunicationskillsrequired. Proficiencyin Microsoft Office softwareproducts, including Outlook, Word, Excel, PowerPoint and Access required.

Additionalcomputersoftwareskillssuch MS Project andPublisherdesired. General organizationalandtimemanagementskillsrequired, aswellas the ability to multitask.

Meetprojectdeadlinesassetbymanagement. Proveninterpersonalskillsworkingin a team environment, creating a motivationforhighachievement.

Mustbeable to delegateandoverseeprojectsandassignments to otheremployeesasdirected. Advanced verbalandwrittenskills. Ability to expresscomplextechnicalconceptsintermsnon-technical people canunderstand.

Ability to interfacewithSenior Management Ability to accuratelycompile, analyzeandprovidereportingforlargequantitiesofcomplexdata.

KnowledgeofClaims-specificapplicationssuchas MRM Portal, Claims Portal, Business Objects, andTableaupreferred. Scope : Work isaccomplishedwithoutconsiderabledirection.

Exercisesjudgmentinselectingmethods, techniques, andevaluationcriteriainobtainingresults. Exertssignificantlatitudeindeterminingobjectivesofassignment.

Takescalculatedriskswithconsultationfrom the expert. Works oncomplexissueswhereanalysisofsituationsordatarequiresin-depthevaluationofvariablefactors.

Constructsandmaypursuealternativepathstowards a solution. Exercisesjudgmentinselectingmethod, techniquesandevaluationcriteriaforobtainingresultsconsistentwithbroadlydefinedpoliciesandpractices.

Problem / Task resolutiontimeframe : Inclusiveofshortertimeframes, buttypicallysix to twelvemonthsormore to resolve. Functionsindependentlywithinbroadscopeofestablisheddepartmentalpolicies / practices;

generallyrefersspecificproblems to supervisoronlywhereclarificationofdepartmentaloperatingpolicies / proceduresmayberequired.

Thispositionmanages / supervises people 20+ 11-49 Erroneousdecisionsorrecommendationswouldnormallyresultin the inability to reachcrucialorganizationalobjectivesandmayhaveprolongedeffect, aswellasresultin the expenditureofsubstantialresources.

Represents the organizationas the primarycontact. Interactswithmanagementandseniorvalue-chainpartnersonmattersrequiringcoordinationacrossorganizationallines.

Achievementofobjectivesrequiresability to influenceothersbothinternallyandpotentiallyexternally. The starting pay range for this position is : $114,200.

00 - $168,400.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits :

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members.

The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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