Job Description
Job Description
Join a reputable company committed to providing exceptional customer service with a personal touch, located in Collegeville, Pennsylvania.
We prioritize building genuine relationships with our customers and ensuring their satisfaction is our top priority. As a Customer Service Representative, you will be an integral part of our team, addressing customer inquiries, resolving issues, and providing support to ensure a positive experience.
If you thrive in a fast-paced environment, enjoy assisting others, and have a passion for delivering top-notch service, then this role is ideal for you.
Join us in creating a welcoming and supportive atmosphere for both our customers and employees. Be part of a team that values teamwork, integrity, and excellence.
The James Organization, Inc / Allstate is waiting for individuals who are eager to make a difference and contribute to our collective success.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Flexible Schedule
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Retirement Plan
Appreciation Lunches
Paid Holidays
Annual Performance Review
Paid Vacation
Responsibilities
Customer Interactions : Engage with customers in a professional and friendly manner to address their inquiries and resolve issues.
Problem Resolution : Assist customers in finding solutions to their problems, providing accurate information and guidance.
Documentation : Maintain accurate records of customer interactions and transactions for reference and follow-up.
Develop insurance quotes.
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Requirements
Customer Focus : Strong dedication to providing exceptional customer service and creating lasting positive experiences.
Problem-Solving Abilities : Proven capacity to address customer issues efficiently and resolve conflicts with empathy and professionalism.
Detail-Oriented : Meticulous attention to detail when documenting customer interactions and ensuring accuracy in all customer-related tasks.
Adaptability : Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities and procedures.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
A Property & Casualty insurance license is required.
Computer Proficiency : Familiarity with basic computer applications and the ability to navigate software programs to fulfill customer service tasks.
Personal Lines Customer Service Representative
The Personal Lines CSR at Allstate Insurance Agency - Rajesh Khullar is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fello...
Customer Service Representative
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-min...
Customer Service Representative - State Farm Agent Team Member
Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Stephen Di Orio's team. Customer Support: Delivering outstanding customer service by pr...
Customer Service Representatives
We have immediate opportunities for Customer Service Representatives. If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!. At Pizza Hut, we're always looking for fun and friendly people to ser...
Remote Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. As a State Farm team member for Jason Mathias - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products i...
Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
Contribute to the team's customer service phone goals for Average Speed of Answer and Abandonment Rate. Work with customers and carriers to resolve claims issues for assigned clients. Support assigned team in new business case implementation and/or existing customer changes. Advise management of esc...