Production / Installation Manager

Job Description

Job Description

Production / Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet of West Michigan offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products

Primary Purpose & Function

America’s number one growing Acrylic Bath System Company, Bath Planet of West Michigan is seeking a Production Manager / Installation Manager in our West Michigan market and surrounding areas. We offer a very competitive compensation package.

Job Responsibilities

Experience in acrylic bath systems is a requirement.

Quality Assurance experience required.

Participate in Hiring & Training

Review time sheets

Review job duties

Manage the installation team and ensure they meet their accountabilities

Maintain 100% customer satisfaction and 100% Positive feedback from customers on installers

Contact customers 1 week after install for satisfaction review

Contact customers on a weekly basis to keep them informed of the production timeline.

Plan and schedule all installations

Review contracts with Sale team prior to ordering

Order all products

Complete permits if required

Manage relationships with vendors

Manage incoming products and warehouse

Maintain customer folders and production in our CRM

Assist Installers issues during installation

Collect Installers Time sheets, Receipts for payroll

Collect from installers completion certificates and money collected

Maintain calendar and update with installs scheduled. (Google)

Maintain calendar for installers requested off days

Coordinate all warranty and service calls

Review your job cost to determine recommendations for improvement

Complete analysis on root cause of service calls

Benefits Include :

Medical, Dental, Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Time

Professional Development

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