HEALTHCARE INTERPRETER/GPS COORDINATOR- SPANISH

Join the Cleveland Clinic team, where you will work next to talented caregivers and provide exceptional and world-class care.

To deliver on its commitment to enhance the patient experience, Cleveland Clinic was the first major academic medical center in the U.

S. to prioritize patient experience as a strategic goal and establish an Office of Patient Experience. Programs and tactics developed at Cleveland Clinic are used in healthcare organizations around the world.

We are looking for a Lead GPS Healthcare Interpreter to join our organization. The Lead GPS Healthcare Interpreter provides a comprehensive, proactive, and 'Patients First' experience for our patients and visitors.

You will serve as the work leader for the spoken languages office while also performing various duties to provide support to the department.

Your primary duties will include : - Coordinating resources for daily assignments and coordinates work schedules and office coverage operations.

• Coordinating patient services and responding to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, and conflict resolution.
• Assisting Limited English Proficiency patients, their families, clinical staff, and professional staff by interpreting dialogue from a spoken Language to a target language to ensure information is conveyed and issues are resolved.
• Serving as a Subject Matter Expert (SME) and as an initial resource for related questions and / or concerns. - Assisting department leaders with day-to-day operation of the department.

The ideal future caregiver is someone who : - Uses communication strategies to achieve desirable outcomes. - Is empathetic to the needs and concerns of patients.

• Demonstrate excellent oral and written communication skills as well as organizational skills. - Demonstrates outstanding customer service skills.
• Has computer skills, ability to navigate through multiple systems. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities : Assists international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.

Interprets dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.

Facilitates communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.

Ensures that patients understand their illness, its treatment and their legal terprets sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.

Coordinates patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.

Assists with problem resolution and process improvement.Collaborates with staff to coordinate appropriate response to requests utilizing second language skills.

Provides timely follow-up to complaints to minimize negative consequences.Assists the department by working an on-call rotation (nights, weekends, holidays, etc.

to support patient needs.Other duties as assigned.Education : High School Diploma or GED required.Bachelor's Degree preferred.

Medical terminology knowledge attained through formal coursework or experience preferred.Work Experience : Minimum of 5 years of customer service experience required in an exceptional customer service environment.

Healthcare experience preferred.Offset : Bachelor's Degree and no experience.PC and Microsoft proficiency.Strong English communication skills.

Demonstrated attention to detail, time management, and problem-solving skills required to coordinate multiple resources and requests.

Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations.

Medical terminology knowledge preferred.Professional interpreting experience preferred.Experience with maintaining confidentiality and performing complaint resolution preferred.

Languages : Fluent in one or more foreign languages - verbal and written.Certifications : Certifications : Certified Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate preferred.

Must possess a valid State Driver's License and maintain automobile insurance coverage.Must obtain Ohio license within 30 days of start plexity of Work : Demonstrated ability to effectively interact with all levels of an organization and possess excellent written / verbal communication skills.

Requires critical thinking, decisive judgment and ability to work with minimal supervision.Must successfully navigate complex situations while providing a superior patient experience.

Must be able to function in a stressful environment and know when to escalate issues appropriately.Demonstrated ability to effectively interact with all levels of an organization and possess excellent written / verbal communication skills.

Must exercise creativity and have well-developed problem-solving skills with the ability to negotiate mutually satisfactory resolution of problems.

Demonstrate excellent oral and written communication skills as well as organizational skills.Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.

Physical Requirements : May require extended periods of standing, walking or sitting.Manual dexterity sufficient to perform work on a PC or mobile device.

Salaries which may be shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.

Because we value each individual candidate, we invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.