Job Description
Job Description
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
- Sign on Bonus of $500 received after 60 days of employment
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Front Desk Agent (Full-Time)
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With positions available in front desk, housekeeping, food and beverage, guest services, and more, there are abundant opportunit...
Front Desk Agent - Part Time (Midshift)
The Front Desk Agent is the first person who greets guests when they walk into the hotel. Hotel Front Desk experience preferred. Additional tasks may be assigned at any given time. Ability to stand for 8 hours at a time. ...
Lead Concierge/Front Desk- Full Time M-F
Paid holidays; double time for holidays worked. Engage resident's family and friends and take time to visit with them. ...
Front desk Full Time
Handle all front desk related activities including: . Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. ...
Retail Front End Supervisor - Full-Time
Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. Full-Time Selling Floor Supervisor!. Solve issues/concerns, making informed decisions and supervising the front-end opera...
Front Desk Part-Time
Handle all front desk related activities including: . Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. ...
Full-Time Cashier & Front End Team
Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available!. Our Front End Team Members play important roles in the Customer Experience!. Our Cashiers provide a fun, fast, and friendly Customer Service...
Customer Service Supervisor (Front End Support) - Full Time
All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. Provides timely, thorough, and thoughtful performance evaluations. Completion of certain milestones such as obtaining an ad...
Front Desk Part Time
Handle all front desk related activities including: . Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. ...
Front Of House Lead Supervisor (full Time)
Full-time and part-time positions offer the following benefits . Unidine is hiring immediately for a full time. Full-time positions also offer the following benefits . FRONT OF HOUSE LEAD SUPERVISOR. ...