Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
Full-Time Front Desk Receptionist
The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. ...
Part Time Front Desk / Sales Assistant
We are looking for someone reliable, punctual, and organized to represent our school at the front desk. Bach to Rock offers the opportunity to work a flexible part time schedule in a fun environment with other like-minded musicians. Effective time management and organizational skills. ...
Part Time IT Service Desk Analyst (24 hours)
This role is part time for Tuesday, Wednesday and Thursday for 24 hours per week. We are looking for a competent IT Service Desk Analyst to provide fast and useful technical assistance on computer system for our big brand client in Minneapolis. An excellent IT Service Desk Analyst must have good tec...
Front of House - The Social, Ridgedale - Part Time
Follow food safety standards and maintain work area and equipment in accordance with Health Department standards. Follow area specific steps of service, deliver food and beverages in a timely fashion. Produce and present freshly prepared products according to company and Health Department standards ...
Part- Time Cashier & Front End Team
Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available!. Our Front End Team Members play important roles in the Customer Experience!. Our Cashiers provide a fun, fast, and friendly Customer Service...
Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) New Hope, Minnesota -North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Global IT Services partner supporting medium to large-scale enterprises. Ability to manage time and resources to...
Part- Time Cashier & Front End Team
Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available!. Our Front End Team Members play important roles in the Customer Experience!. Our Cashiers provide a fun, fast, and friendly Customer Service...
IT Service Desk Analyst - PART TIME
PART TIME: Tuesday - Thursday: 8am-4pm. Dahl Consulting is currently partnering with a leader in the food industry. This company is hiring a IT Service Desk Analyst for a contract position! Interested? Get more details below. What you’ll do as the IT Service Desk Analyst:. ...
Front Desk Agent/ Night Auditor (full-time)
The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure tr...
Lead Concierge/Front Desk- Full Time M-F
Paid holidays; double time for holidays worked. Engage resident's family and friends and take time to visit with them. The Waters participates in E-Verify. ...