Consumables Service Line Manager - Wear Solutions

Create a better future!

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero enabling our customers to move towards zero emissions in mining.

We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

The Regional Service Line Manager will be responsible for the Wear Solutions service line, identify business opportunities, generating leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspection and measurements on-site, including wear reports.

Ensure customer support, troubleshooting and participate in customer seminars and presentations. Travel within the specific region to drive the growth and offer technical expertise for the Wear Solutions service line.

Job Responsibilities

• Manage customer relationships, improving aftermarket growth and increasing client base including product technical visits, trials, and support.
• Provide support and training for regions and customers.
• Manage or coordinate with the proposal team with technical input to ensure they provide accurate and timely quotations.
• Coordinate sales / technical teams in the respective region.
• Providing market intelligence related to competitor and market activity and disseminating to the GSLM’s and Sales Manager.
• Drive the implementation of regional sales plans, budget, and sales activities for the assigned region to achieve short and long-term sales goals.
• Management of the service line including forecast, OI, Revenue, and Contribution Margin for designated regions.
• Support / own inventory levels in designated regions ensuring part and consumable availability.
• Submit regular sales and product reports and ensure data integrity.
• Guide Wear Solutions GSLMs on market trends to further adapt part and consumable

What you bring

• Good communication skills, written and spoken.
• Deep product and competitor' knowledge to develop effective sales strategies and objection-handling techniques.
• Capable of communicating complex concepts to customers in simple terms.
• Able to travel up to 75%, domestic and international travel.
• Must be physically able to climb onto structures and stairs in industrial plants and mines.
• College degree or equivalent experience.
• Minimum 10 years of experience within the mining / industrial industry. Specific experience with heavy industrial products and / or systems is a plus.
• Minimum 2 years of experience with consumable products.
• Mechanical Background, able to read and understand Mechanical drawings.

What we offer

• Competitive benefits package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education and Employee Assistance Program
• An equal-opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities

Candidates will be contacted by email.