Application Support Analyst

Job# : 2044158

Job Description :

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.

Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position : Application Support Analyst

Location : Plano, TX

Duration : 12 Month Contract

Rate Range : $

Position Overview :

Responsibilities include :

• Responsible for Incident management and conducting proper problem follow-up.
• Proactively monitor and manage the production environment.
• Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc.
• Improve and or create documentation of support policies and procedures
• Understanding, in depth, the business processes supported by the system.
• Support application releases, implementations, upgrades, and / or changes into the environment.
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• To ensure that applications and related services are documented and kept current.
• Maintaining a knowledge base of known defects and issues, process, techniques etc.
• Takes part in production support rotation, and responding and resolving production problems
• Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre Post

activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

• Build strong partnership with Development, Infrastructure and platform teams
• 5+ years of experience in development or production support
• 5+ years in following : Appian, Oracle Database, SQL Server Database, J2EE, UNIX, Windows, MQ, MuleSoft
• Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
• Excellent problem solving skills
• Excellent verbal and written communication skills
• Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.
• Autosys (job scheduler)
• SoapUI
• Informatica
• Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.