Lead Operations Strategy Analyst

Job Description

Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What You’ll Do

• Implement strategies and systems improvements to support business operations.
• Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

How You’ll Do It

• Assess root causes and solutions for issues that arise.
• Lead performance improvement implementations.
• Partner with internal teams and external partners to define implementation requirements and timelines.
• Ensure operational readiness for all implementations, technology, and process changes.
• Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
• Document processes and process flows.
• Drive the development and enhancement of reporting metrics.

Qualifications You’ll Need

The Basics :

• Bachelor's degree in business, arts and sciences, or related field
• 4+ years of experience in customer service or financial services operations
• In lieu of a degree, 6+ years of experience in customer service or financial services operations

Bonus Points If You Have :

• Hands on experience with RESPA-TILA disclosure guides and mortgage regulations including but not limited to : TRID, FDPA, ECOA, HMDA, RESPA, Regs B and Z, etc.
• Strong knowledge of all loan operations functions, especially in mortgage lending.
• Experience in identifying and facilitating resolution of requirements, processes, and project issues.

Application Deadline :

The application window for this position is anticipated to close on Jun-23-2024. We encourage you to apply as soon as possible.

The posting may be available past this date, but it is not guaranteed.

Compensation :

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits :

We also offer a range of benefits and programs based on eligibility. These benefits include :

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at .

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.