Merchandising Associate

This is a hybrid position located in our Boston office. M-Th are in office and Fridays are remote.

When you shop online, do you have ideas about what makes for a good shopping experience? Can you identify what would make the shopping experience easier and smoother at Wayfair?

Do you think about the product content that fuels those shopping experiences and how you could optimize it to improve the overall experience?

If you can use data, creativity and attention to detail to figure out how to make a great ecommerce site even better, then we want to talk to you.

Wayfair is looking for a Merchandising Associate to deliver a superior global ecommerce experience for both our customers shopping, and suppliers who sell their products on our platforms.

In this role you will own a specific area within our huge product catalog and be responsible for its success, including how products are added and merchandised on site, and the structures and data that power our supplier and customer-facing features, using a combination of consumer analytics, digital strategy, and program management.

You’ll become the subject matter expert in the merchandise that we sell, how our customers shop for it, and how we work with our suppliers.

You’ll constantly be evaluating and optimizing the front-end shopping experience at Wayfair, and the data structures that power them, and will serve as a crucial cross-functional partner to multiple teams, working together to develop and implement strategic improvements.

What You’ll Do

• Support merchandising and performance in a given area of our product catalog
• Challenge the status quo and always be on the lookout for ways to streamline and improve the efficiency of existing processes while effectively managing multiple stakeholders
• Track the results of past actions, report out effectively and make decisions based on learning and data
• Analyze site metrics and related data to identify opportunities to improve conversion rate and drive revenue growth across product categories
• Research trends, opportunities and competitors to discover new ways to improve customer experience within product categories

What You'll Need

• 1+ years of relevant work, internship or school experience
• Bachelor's degree (or equivalent) earned by date of hire
• Proactive and eager to constantly seek out opportunities to make an impact
• Self-starter who takes initiative and has an ownership mentality
• Analytical and process-oriented, comfortable learning new data analysis tools
• Demonstrated ability to effectively prioritize projects and multitask to get things done
• Detail oriented; unafraid of complexity and problem solving; curious mindset
• Strong communication skills and comfortable managing multiple stakeholders
• Comfortable in a fast-paced, dynamic environment
• Ability to navigate structured and unstructured data and problems

At this time, Wayfair is unable to hire candidates that require visa sponsorship now or in the future for this position.

More about the individual teams below.

Product Merch

Can you imagine purchasing a new dining table online, sight unseen, without accurate dimensional information? What about a rug without understanding its material construction?

Or either of these without an image available online? the answer is no, especially if you want to find exactly the right product that meets your unique needs!This is the information that Product Merchandising deeply understands and determines using our own class and catalog expertise.

We source content from our suppliers, and we create content (., media) ourselves, internally with partners like creative and data science.

We make sure that information is conveyed correctly to our customers on site / app, validated by research, at relevant points throughout the customer shopping journey, via standards and logic, to ensure customers can purchase with confidence.

Merchandising Product Addition (Associate)

Wayair’s Global Product Addition (PA) team operates like a digital factory and is responsible for intaking supplier product data at scale and ensuring thousands of new products per day can launch on site with excellent merchandising.

This role will look to drive new process efficiencies to make sure products launch quickly with consistent high quality content according to our best-in-class standards.

This includes managing and coaching offshore process teams, partnering with tech teams to design new workflow tools and automation, coming up with scrappy solutions to overcome roadblocks, collaborating with stakeholders on merchandising strategy, supporting suppliers that have nuanced product setup needs, and tracking overall process performance with data-driven insights.

Samples Platform (Associate)

The Samples Platform associate is responsible for facilitating and managing the digital and orderable sample experience on & its brands, a table stakes offering across the furniture and home improvement industry.

This role will be responsible for creatively improving digital swatch and orderable sample coverage in partnership with our internal and external stakeholders.

You’ll manage the day to day platform operations, use data to monitor performance metrics and identify coverage opportunities, proactively identify and implement process or platform improvements, and facilitate new sample offerings to drive Wayfair’s merchandising strategy.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all.

Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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