Salesforce Administrator

Job Description

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First Responder Wellness is a dedicated behavioral health support organization for first responders, offering vital mental health services to those who serve our communities.

We are seeking a motivated and detail-oriented Entry-Level Salesforce Administrator to join our team and help manage our Salesforce platform, ensuring smooth daily operations and providing excellent support to our internal users.

What We Offer :

• Competitive salary and benefits package.
• Opportunities for professional development and Salesforce certification support.
• A collaborative and inclusive work environment.
• Hybrid work options with flexible scheduling.
• The chance to make a meaningful impact on our growing organization supporting those who serve our community.

Position Overview :

Are you passionate about technology and problem-solving? Do you have a basic understanding of Salesforce and want to grow your career in CRM administration?

This is an exciting opportunity for someone looking to gain hands-on experience in Salesforce management. As our Salesforce Administrator, you will play a key role in maintaining and optimizing our CRM system while working with cross-functional teams to enhance our business processes.

What You’ll Do :

• Provide first-level Salesforce user support, helping employees troubleshoot basic issues.
• Manage user accounts, profiles, and security settings.
• Configure and customize Salesforce objects, fields, and page layouts to support business needs.
• Assist in data management activities like imports, updates, and ensuring data quality.
• Create and maintain reports and dashboards for various teams.
• Support integration with our NetSuite ERP system as well as other software and applications.
• Collaborate with business teams to improve processes using Salesforce functionalities.
• Conduct training sessions and create user guides to empower team members to use Salesforce effectively.

What We’re Looking For :

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent work experience).
• 2-4 years of experience with Salesforce or CRM systems.
• Basic understanding of Salesforce platform functionality, including workflows, page layouts, record types, reports and dashboards, and Data Loader.
• Strong troubleshooting skills and attention to detail.
• Salesforce Administrator Certification or willingness to obtain it within 6 months of hire.
• Excellent communication and teamwork abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• A proactive attitude, eager to learn and grow in the Salesforce ecosystem.

Nice to Have :

• Experience with complex Salesforce orgs supporting multiple business units.
• Experience with Salesforce AppExchange apps such as FormAssembly and Conga Composer.
• Basic knowledge of integration tools like Mulesoft.

Monday to Friday

Onsite : Newport Beach

8 hours per day 40 hours work week

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