Dispatcher

Dispatch / Driver Management

• The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service
• Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including;

drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations

• Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and / or issues on the road
• Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs
• Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.
• Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system
• Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates
• Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments
• Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations
• Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations
• Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards
• Contact customer regarding any additional charges that occur as a result of the operational plan
• Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting
• Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
• Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules

Generating rates and customer service

• Contact steamship lines, storage, supplemental carriers, and / or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer
• Coordinating delivery times to consignees from the shipper / steamship line
• Monitor and be readily familiar with zone / book rates specific to assigned area of operation in order to provide rate quotes to customers
• Utilize zone / book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density

US Customs and Equipment Compliance

• Utilize rail / port websites to track whereabouts and timing of any and all relevant equipment
• Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate
• Ensure that movement of all import / export shipments within area of operational responsibility complies with U.S. Customs requirements

Reconciliation

• Update load and manifest statuses within Company system and identify / resolve discrepancies
• Verify accuracy of Driver, customer, Company, and / or Customs information and identify, address and resolve inconsistencies wherever possible
6 days ago