Junior Business Operations Analyst

DO WHAT YOU LOVE, LOVE WHAT YOU DO

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society.

At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. Horst Rechelbacher

Who We Are :

Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes throughout the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

• Our culture consists of having fun, servant leadership, teamwork, accountability, and creating an environment that is Student and Guest- focused.
• We believe in treating ourselves, each other, and the planet with care and respect.

The Position : We’re looking for a Junior Business Operations Analyst! This position is fully on-site at our home office in Cincinnati, Ohio.

This is not a remote position.

Position Purpose : The purpose of this position is to provide general support to the Support Center and the overall company by analyzing software platforms and business processes, collecting and interpreting data, and supporting the Director of Business Operations in the implementation of operational strategies.

Responsibilities : The team member in this position must exhibit certain characteristics and perform specific duties during their daily or weekly routine.

These responsibilities include, but are not limited to :

Collaborate with the Director of Business Operations to identify process and project opportunities within all software platforms for the Sales and Operations Team

Salesforce and Software Administration (40%) :

• Responsible for day-to-day configuration, support, maintenance, and continuous improvement of the CRM system.
• Build and configure Salesforce workflows, process builders, reports, and dashboards.
• Maintain the Sales and Operations Team’s software systems.
• Partner with the Director of Business Operations to develop and support the use and efficiency of software platforms.
• Identify opportunities for automation and process improvements within the CRM to enhance user productivity and data accuracy.

User Support and Training (10%) :

• Administer user access and manage login credentials for various platforms, ensuring secure and efficient password authentication protocols for the Sales and Operations Team.
• Assist in building and implementing continuous education training for all operations software platforms to ensure the team is equipped with up-to-date knowledge and skills.

Data Management and Reporting (50%) :

• Maintain and run analytics software for daily performance-based metrics and communicate results with the Director of Business Operations.
• Maintain data integrity and accuracy by performing regular data clean-up tasks and updates.
• Prepare operation and KPI reports and presentations for leadership

Minimum Requirements : The team member in this position must exhibit certain educational and experiential requirements, including :

• Bachelor's degree; MBA preferred
• Prior work experience in a general business or technology role preferred.
• Experience with a CRM platform, Excel, and analytics software preferred.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements : The team member in this position must be able to travel locally to events and for out-of-state training and Institute visits as necessary.

Physical Demands and Work Environment : The team member in this position will be expected to work in an office environment in order to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and / or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Equal Opportunity Employer : Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.