Quality AssuranceMystery Caller Agent
Prioxtel VirtualSolutions is currently seeking agents for Quality AssuranceSpecialists.
Providefeedback on the level of customer service and processes for variouscompanies! We are recruiting exceptional independent contractors toprovide their insight while working from home.
This is a parttimeopportunity!
You will becontacting companies based on general assignments. You WILL NOT be required to makeany purchases commitments or provide personalinformation.
You will setyour own schedule so you are able to work anytime that fits YOURschedule.
Responsibilities :
- Successfullycomplete a testcall
- Callall companies provided via assignedlists
- Evaluatethe level of customer service provided by answeringrepresentative
- Documentdetailed information of overallexperience
- Completereview submission form prior to the requireddeadline
- Ensurethat form is free of errors andmisinformation
PayRate :
Earnup to $30 for each list youcomplete.
Requirements :
- Minimum6 months customer service experience preferably call centerrelated
- Moderatelevel of computerknowledge
- Abilityto work with minimalsupervision
- Mustbe selfdirected andselfmotivated
- Stronglisteningskills
- Accuracy
- Efficiency
- Excellentwritten and verbal communicationskills
TechnicalRequirements
- ActivePhone line (mobile orlandline)
- MobileDevice capable of downloadingapplications
- CPU(Intel or AMD) 2GHz processor (orequivalent)
- Resolutionof 1280 x 720 (720p) orgreater
- InternetExplorer 9.0 orhigher
Computer / Office Requirements Laptop or Desktop Computer ComputerMonitor (15" or higher). Computer Hard Drive with only thefollowing Operating Systems : Windows 10 or Windows 11.
ComputerHard Drive with 1 or more GHz dual-core processor and a memory of 8GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land LineTelephone (plain old telephone line) w / long distance andinternational long distance service (preferably through your cableprovider) (required for a few clients) Hardwired Broadband InternetService via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum uploadspeed of 3 Mbps or higher.
Internet Software : Chrome Noisecanceling headset with microphone (Brands : Logitech, Plantronics orMicrosoft) Some items are not needed at the time ofapplication
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