What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
- Prepare and submit a report of vehicle condition, repair / replacement cost estimates, and related documentation.
- Help sales team up-sell or cross-sell services and products
- Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
- Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
- Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
- List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
- Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
- Perform additional duties as assigned.
What you will need :
- 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
- Ability to read, write, speak and understand English.
- Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
- Proven success to work independently with minimal supervision while working in a team environment.
- Excellent communicator with the ability to understand customer needs and expectations.
- Valid driver’s license and safe driving record required
- No previous DUI / DWI and no restrictions on driving commercial vehicle
- Knowledge of system capabilities, knowledge of needed / job-relevant software packages, and web-based applications.
- Ability to drive a manual & automatic transmission.
- Vision abilities required to properly identify small defects around and underneath vehicles.
Our Values
Trust & Transparency People First Positive Experiences Calm Persistence Never Settling
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