Job Title : Product Quality & Support Engineer
Company Name : EvidenceCare
Location : Brentwood, TN or Remote
Position Type : Full Time
Pay : Salary
Reports to : VP of Product
Company Overview :
EvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.
EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue.
Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.
Company Vision : We envision a day when every clinical decision will deliver the right care at the right time.
Company Mission : Empower better care decisions.
Company Values : Grit, Respect, Innovation, Teamwork, Integrity, and Fun
The type of people who succeed at EvidenceCare :
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful.
Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.
We want every team member to achieve their dreams while at EvidenceCare and to enjoy the journey together.
We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.
Position Summary :
We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, and that our deployments are consistently adding innovation without introducing regression issues.
The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.
Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.
You will work in a fast-paced growth environment with the unique opportunity todemonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.
Roles and Responsibilities
- Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
- Develop a deep appreciation for both the user experience and the EvidenceCare's product value propositions
- Take a direct role in the software development cycle and live customer support
- Lead EvidenceCare's Product Quality efforts by designing and executing test plans.Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing.
- Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
- Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
- Maintain reliability and innovation while avoiding regressions
- Assess and anticipate risks; be proactive
Minimum requirements :
- Bachelor's degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline
- Ability and interest in developing new testing frameworks, improving test quality
- Committed to ensuring clinical end users see correct data and have the best possible user experience
- Proven track record for successfully maintaining application quality
Useful Experience :
- Creating and managing ticket queues for bug and customer support issues.
- Writing SQL queries for data analysis and data quality review.
- Working with clinical software, EHR / EMRs, and interface engines.
- Familiarity with healthcare standards, especially HL7 / FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10).
- API designs, web services, RESTful APIs, XML, JSON, and SOAP.
- Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.
Benefits :
- Competitive salary + stock option opportunities
- Unlimited PTO
- Distributed work environment (hybrid, in-office (TN), and fully remote)
- Medical, Dental, Vision, & Life Insurance Benefit Plans
- Company 401k plan
- Periodic travel, frequent company and team outings to celebrate wins and life together
Product Quality & Support Engineer
Product Quality & Support Engineer. Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality. We are looking for a quality and support specialist who can help us ensure that our applications are relia...
Data Engineer II
JobPosting","title":"Data Engineer II","datePosted":"2024-04-15T00:00:00","validThrough":null,"description":"Data Engineer II (Multiple Openings), Project Management Institute, Inc. Data Engineer II (Multiple Openings), Project Management Institute, Inc. The position requires a minimum of a Bachelor...
Quality Assurance Engineer
We are seeking a seasoned ETL / Enterprise Data Warehouse (EDW) Lead with a robust background in healthcare data integration testing.The ideal candidate will have extensive experience working with Snowflake, AWS Glue, and Power BI, coupled with a deep understanding of healthcare data systems.This ro...
Data Analyst II
The CareBridge Data Analyst will be an integral part of the Data Team in building and scaling processing capabilities, data analysis and reporting. As a subject matter expert on health care data sets, this role will work closely with data engineers and client facing team members, collaborating often...
Manufacturing Quality Engineer
Interprets engineering drawings, schematic diagrams or formulas and confers with management or engineering staff to determine quality and reliability standards. This includes working with Supplier Quality Engineer and vendor to get Failure Analysis results. Recommends modifications of existing quali...
Senior Project Manager
The Senior Project Manager role plans, directs, manages and provides oversight of assigned construction consulting projects to ensure that DBI goals and objectives are accomplished within prescribed schedule and budget parameters. Provides internal and external coordination and collaboration with pr...
Project Engineer
The Project Engineer handles all aspects of the project engineering process for specific construction projects, including scope of work, from the pre-construction stage to successful completion. Plans, organizes and manages the project engineering process for a variety of commercial construction pro...
Principal Product Manager - Platform
As the Principal Product Manager at Appcast, you will play a pivotal role in scaling our platform, mitigating fraud and defining the role of AI across our product portfolio. You will be responsible for the core platform governing our product, driving growth for niche products and leading AI by integ...
Process Engineer
Under the direction of the Plant Manager, the Process Engineer leads the day to day activities related to the production and quality of products, adherence to established processes for extrusion operations of a global leader in electronic technology manufacturing. Manufacturing Engineer, Process Eng...
Onsite Production Support Data Analyst
Perform data validation to ensure accurate data movement into the enterprise data warehouse architecture. Production Support Data Analyst. Collaborate with business stakeholders and IT teams to analyze and resolve data issues within the enterprise data warehouse. Demonstrated experience in data anal...