Audio Visual Specialist/Event Coordinator (SMSU)

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If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Work type : Auxiliary

Location : San Bernardino - San Bernardino Campus

Categories : Excluded, At-Will, Full Time, Student Services

AUDIO VISUAL SPECIALIST / EVENT COORDINATOR

Hiring Range : $60,559 - $70,000

Target Start Date : October 28, 2024

Employment Status : At Will Employee, Benefits Eligible, Santos Manuel Student Union

This is not a state position)

The Santos Manuel Student Union (SMSU) is a focal point of the campus where students, faculty, staff, administration, alumni and guests develop an enduring connection to the university.

As a campus social hub, the SMSU assists in the retention and development of students while encouraging a deeper understanding and appreciation of cultural pluralism, gender equity, and ethnic diversity.

We provide a variety of cultural, social, educational, and recreational activities that create an environment conducive to personal growth and development.

Employment Summary

Full-Time, exempt position.

Work Schedule

This is a regular, full-time, salaried position. Willingness to work a flexible schedule as necessary in order to respond to emergency / urgent situations is required.

This may include working extended hours, evenings, weekends, and some holidays.

General Purpose

The Audio-Visual Specialist / Event Coordinator is responsible for managing all aspects of the Santos Manuel Student Union's audio-visual services and event operations, ensuring smooth coordination of events both on and off-campus.

The role involves overseeing AV setups, supervising event configurations, troubleshooting equipment issues, and providing exceptional customer service.

This position requires hands-on technical expertise, leadership in supervising student assistants, and effective communication with clients to ensure successful event execution.

Essential Duties and Responsibilities include the following :

• Serves as a specialist in the areas of audio-visual and room configuration needs for in-house, on- and off-campus contacts.
• Maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction.
• Utilize critical thinking and quick decision-making skills to resolve issues on the spot during events, ensuring smooth operations and promptly addressing unexpected challenges to maintain a positive attendee experience.
• Oversees installations, upgrades, and maintenance of AV systems, including conference rooms, digital signage, and video telecommunications.

Performs diagnostic testing, resolves integration issues, and restores non-working AV equipment to operational condition.

• Oversees meeting room and facility setups by meeting with the Event Services Manager and clients to discuss configuration needs and oversees the setup of spaces.
• Restores non-working AV equipment to working condition and provides routine move / add / change support.
• Oversees inventory management by tracking, organizing, and maintaining accurate records of supplies and equipment.
• Critically analyze systems to ensure user-friendly functionality and develop clear, easy-to-understand instructions and documentation for end users.
• Assists with capital purchases and minor capital expenditures for meeting room furniture and equipment.
• Maintains all video walls, video displays, Extron, and projection systems in SMSU North and South.
• Sets up and tests new AV equipment and user devices, including Video Telecommunications equipment.
• Maintains required records and documentation and maintains liaison with outside vendors.
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the SMSU.
• Provides input related to SMSU Scheduling and Facilities Use Policies.
• Serves as extension of the Associate Director of Operations during requirement gathering, job walks, and other AV-related duties.
• Serves on campus-wide committees as assigned by the Associate Director of Operations.

Supervisory Responsibilities

Supervises Audio Visual and Event Operations student assistants. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; and addressing complaints.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong communication and organizational skills are required.

Education and / or Experience

Minimum of one year of experience managing teams, running live productions, overseeing audio-visual installations, and providing customer service.

1 2 years’ experience working with students preferred.

Language

Ability to read, analyze, and interpret professional journals and technical procedures. Ability to write reports and business correspondence.

Mathematical Skills

Ability to perform simple mathematical computations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables.

Computer Skills

To perform this job successfully, an individual should have advanced knowledge of MS Office, including Excel, Word, PowerPoint, and Outlook.

Certifications Licenses & Registrations

First Aid and CPR / AED certification is required within the first month of employment.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The noise level in the work environment is usually loud.

Benefits Include

• CalPERS Retirement
• CalPers 457
• Holidays & Personal Holiday
• Vacation and Sick pay accruals
• Educational Assistance Benefit is based on availability of funding.
• Workers' Compensation
• Unemployment Insurance
• State Disability Insurance

Statement of Commitment to Diversity

California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position.

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