Parts Back Counter Specialist

At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest.

Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best.

THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people.

If you have interest in working in a fast-paced, high-reward industry, you've come to the right place.

There's plenty of room to grow at THE COLLECTION!

What We Offer

• Medical, Vision, and Dental Insurance
• Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
• 401k Plan
• Paid time off and vacation
• Work Perks : Employee of the Month, Birthday off, Milestone and Performance Rewards
• Training Opportunities
• Employee Vehicle Purchase Plans
• Employee Appreciation Events
• Flexible Work Schedule
• Discounts on products and services

Summary :

The Back Counter Parts Specialist provides the Parts Department direct contact with Technicians regarding parts requests.

Primary responsibilities are selling wholesale accounts and to the service team.

Essential Duties and Responsibilities :

• Ensure all Technicians are handled as quickly as possible while providing personalized service and the attention needed to build desirable relationships with our Technicians.
• Maintain and monitor existing wholesale accounts.
• Solicit and establish new wholesale accounts.
• Record all lost sales in the ADP system.
• Ensure that any returns are made in accordance with dealership policies.
• Ensure customers are satisfied with the overall level of service provided by the Parts Department.
• Advise Parts Director of any issues impacting inventory security, sales, profitability, or customer satisfaction.

Requirements :

• Minimum 3 years automobile dealership parts experience
• High attention to detail and accuracy
• Ability to work in a fast paced environment
• Knowledge of specific parts catalogs
• Proficiency in ADP systems
• High sense of urgency
• Customer Service skills

Physical Requirements : Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand, walk, bend, stoop, reach, and lift up to 30 lbs.

when needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

THE COLLECTION is an equal opportunity employer and values diversity.

All employment is decided on the basis of qualifications, work experience and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.