Duties
Responsibilities
- Financial Management
- Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently
- Responsible for processing and reconciling daily all account receivables
- Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions
- Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income.
- Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable
- Responsible for all end of the month closing procedures and reporting
- Maintain accurate and organized records; auditing resident files to ensure accurate records
- Responsible for walking units and posting all move-out charges, statements, and security deposit refunds
- Personnel Management
- Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
- Promote harmony and quality job performance of staff through support and effective leadership
- Ensure staff compliance and consistency with Company policies and procedures
- Strategic Leasing Management
- Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date
- Implement marketing strategies & systems put in place by the annual marketing plan
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Effectively show, lease, and move in prospective residents
- Administrative Management
- Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
- Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
- Assist with supervision of all business functions related to operations
- Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids / pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time.
At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
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