Director, Account Management.

LOCATION : New York, NY

Conductor is a leading Website Optimization & Intelligence platform. Todays top brands use Conductor to create & optimize digital experiences that get found organically in search engines & drive value for customers.

The platform provides actionable SEO, content, & technical website intelligence paired with real-time website monitoring to help customers accelerateand protectdigital growth.

Conductor is a mission-driven company with a commitment to innovation, customer success, & culture. For Conductor, success is improving the lives of all the people in our orbitour customers, our customers' customers, our employee-owners, & our communities.

We are seeking a Director of Account Management to lead a high performing team of Account Managers & drive retention & expansion across Conductors most strategic customers.

The ideal candidate will possess a strategic mindset, exceptional leadership skills, & a proven track record of success in driving revenue growth through effective account management practices.

What you'll do (Responsibilities) :

• Direct & oversee an assigned Account Management team responsible for managing existing customer relationships, renewals, & upsells.
• Develop & implement strategies to drive customer renewals & upsells, including proactive outreach campaigns, customer engagement programs, & upsell initiatives.
• Build & maintain strong relationships with key stakeholders within customer organizations to understand their needs, identify opportunities for upselling, & ensure overall customer satisfaction.
• Drive the renewal process for existing customers, ensuring timely renewal of contracts & minimizing churn through proactive engagement & resolution of customer concerns.
• Build repeatable processes to source upsell opportunities & partner with the team on strategic upsell proposals.
• Collaborate closely with Sales, Product Development, & Customer Success teams to ensure alignment on account strategies, address customer needs effectively, & drive overall revenue growth.
• Establish key performance metrics for the Account Management team & regularly monitor performance against targets. Provide regular reports & insights to senior leadership on renewal rates, upsell opportunities, & overall account health.
• Drive continuous improvement initiatives within the Account Management team, including process enhancements, skill development, & adoption of best practices to optimize customer retention & upsell effectiveness.

Requirements :

• At least 8 years of experience in B2B SaaS account management or sales roles, with a proven track record of success in driving customer renewals & upsells, preferably in a B2B SaaS environment.
• At least 3 years of direct management experience.
• Strategic thinker with the ability to develop & execute effective account management strategies to drive revenue growth & maximize customer lifetime value.
• Demonstrated customer-centric approach to account management, with a focus on building long-term relationships & driving customer satisfaction.
• Strong analytical skills with the ability to analyze data, identify trends, & derive actionable insights to inform decision-making & drive performance improvements.
• Excellent communication & interpersonal skills, with the ability to effectively engage with stakeholders at all levels, both internally & externally.
• High level of urgency. Strong organization skills with a rigorous attention to detail, drive for excellence, & a positive can-do approach.
• Strong collaboration skills. Able to successfully remove roadblocks for customers & your team.
• Advanced problem solving skills with the ability to derive insights & handle increasingly complex issues. Solution-oriented mindset.
• Exceptional listening & interpersonal skills with a high degree of approachability. Must possess the ability to work seamlessly in a team oriented environment.
• Driven & passionate about leading, mentoring & developing teams.
• Collaborative & results-oriented in a way that drives change & results across multiple departments with the customer experience always in mind.
• Embodies Conductor's servant leadership philosophy & people-first culture.
• Ability to travel (20%+) to meet clients in order to support Account Reviews & renewals.

Compensation : Conductor maintains competitive, performance-based compensation programs.

The NYC base salary range for this role is currently $160,000 - $200,000. Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, & geographic location, among other factors.

The actual compensation, if offered a position, will be based on these factors.

Variable compensation : In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota & performance targets.

The base / variable mix is 60 / 40.

Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

Bringing in diverse perspectives & challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, & stronger decision making.

All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, & business needs.

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, & related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.

In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations & ordinances where a particular employee works.