Engineering and Technical Service Manager

Company Overview :

Midwest Combustion Solutions is a dynamic and rapidly growing boiler service and installation company, working closely with UK based manufacturers Autoflame and Limpsfield Combustion Engineering to provide a wide range of energy saving solutions for a variety of industrial, institutional, and commercial applications.

We pride ourselves on our commitment to excellence, integrity, and innovation in everything we do. As we continue to expand our operations, we are seeking a talented and experienced Engineering and Technical Service Manager to join our team and play a key role in managing our engineering and field service activities as well as the training and development of new talent.

Position Overview :

We are seeking a dynamic and experienced Engineering and Technical Service Manager to lead our team of Service Engineers.

The ideal candidate will possess a strong technical background in engineering combined with exceptional leadership and managerial skills.

They will be responsible for overseeing the delivery of high-quality service to our customers, managing technical support operations, and providing expert training and guidance to our engineering team.

This role requires a proactive and strategic individual who can effectively manage a team and drive business growth through technical excellence.

Responsibilities : Service Management :

Service Management :

• Lead the service engineering team to ensure timely and effective delivery of services to customers.
• Develop and maintain service standards and procedures to ensure high-quality service delivery.
• Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
• Collaborate with the technical support team to resolve complex customer issues and escalations.
• Identify opportunities to enhance service offerings and improve customer experience.

Technical Leadership :

• Provide technical guidance and support to the engineering team, ensuring alignment with industry best practices and standards.
• Stay updated on the latest engineering trends, technologies, and methodologies, and incorporate them into our service offerings.
• Conduct technical training sessions for team members to enhance their skills and knowledge.
• Drive innovation and continuous improvement initiatives to optimize service delivery processes.
• Act as a technical advisor to customers, providing expert guidance and solutions to meet their engineering needs.

Team Leadership :

• Recruit, train, and mentor service engineers to ensure a high-performing team.
• Provide ongoing coaching and feedback to team members to support their professional development.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Set clear expectations and goals for team members and conduct regular performance evaluations.
• Lead by example and promote a culture of technical excellence, accountability, and customer focus.

Client Relationship Management :

• Build and maintain strong relationships with key customers and stakeholders.
• Understand customer engineering requirements and provide customized solutions to meet their business objectives.
• Act as a trusted technical advisor to customers, providing expert guidance throughout the service process.
• Proactively identify opportunities for upselling and cross-selling additional engineering products and services.
• Address customer inquiries, complaints, and technical issues in a timely and professional manner.

Qualifications :

• Proven track record of success in technical leadership and service management roles.
• Strong technical background with a deep understanding of engineering principles and applications.
• Excellent leadership and managerial skills, with the ability to motivate and inspire team members.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Strategic thinker with the ability to develop and execute technical strategies to achieve business objectives.
• Results-oriented mindset with a focus on delivering high-quality technical solutions and exceeding customer expectations.
• Ability to thrive in a fast-paced and dynamic environment, with a high level of resilience and adaptability.
• Strong problem-solving skills and the ability to make sound technical decisions under pressure.
30+ days ago