Case Manager, Capital Region PRC

Job Description

Job Description

About Our Organization :

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Capital District and Mid-Hudson region of the state.

Our comprehensive range of human services reaches more than 1,000 children, 600 families, and hundreds of adults across upstate New York each year.

Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.

We offer residential and therapeutic foster care programs for children and youth, kinship support, homeless and community-based services for adults and families, a special education elementary school for children ages 5-13, and so much more.

St. Catherine’s employs more than 300 full- and part-time staff. Our continuum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness, and other ongoing traumas, continues to grow.

We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace.

Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity for all parties.

Our Mission :

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Position Overview :

The agency’s Capital Region Permanency Resource Center ( PRC or Center ) is designed to support and deliver specialized services to post-adoption, post-guardianship, and kinship caregiving families.

The PRC currently includes contracting for Albany, Rensselaer and Schenectady Counties.

The Case Manager, while working in a team environment, participates in community outreach activities, conducts monthly face-to-face contact with the families in their homes, and completes required case documentation, including various assessment forms and short, targeted service plans.

The Case Manager provides 1 : 1 counseling sessions as needed, and participates in the design and delivery of educational events, family engagement activities, respite care, and other program-related events.

Duties & Responsibilities include, but are not limited to :

• Manages a caseload of families, as assigned, working to ensure the program meets all performance targets.
• Completes face-to-face contacts with the families in their homes, completing all required case documentation, including various assessment forms and service plans.
• Provides 1 : 1 counseling sessions, as needed; incorporates trauma-informed support and motivational interviewing into the program milieu.
• In a team environment, supports the program’s design and delivery of parent education sessions, educational events, pro-social respite activities, and family engagement.
• As a part of community outreach, assists in the delivery of presentations to community groups and local organizations in various targeted communities.
• In a team environment, supports the delivery of parenting education sessions, utilizing the Parenting a Second Time Around curriculum, or other training materials, as directed.
• Safely transports community members and / or their children in the delivery of program services, to address basic transportation needs, or to meet the families’ other social needs linked to service goal attainment.
• Actively communicates program information, concerns, needs, and progress to program leadership.
• Completes additional position-related duties and responsibilities, as assigned by the agency’s foster care director or Assistant Program Coordinator.

Position Specifications / Requirements :

• Bachelor’s Degree in Human Services or related field, preferred.
• In lieu of an advanced degree, related lived experience, other related professional experience, and / or educational level, may be considered as qualifying for this position.
• Experience working with clients who exhibit significant emotional, behavioral, and interpersonal challenges, mental health diagnoses, and / or trauma history, a plus.

Experience working with at-risk families and in community services also preferred.

• Knowledge of and ability to utilize community resources.
• Strong interpersonal skills, with patience, flexibility and adaptability.
• Experience with NYS OCFS CONNECTIONS or other electronic record system, preferred.
• Ability to handle sensitive family and individual data with strict confidentiality.
• Familiarity with kinship caregiving and wraparound services in a family-centered system of care, a plus.
• Solid written and verbal communication skills, with the ability to clearly and enthusiastically deliver the program’s educational sessions for program participants.
• Clean and valid New York State driver’s license; actively licensed for at least one (1) year, with a reliable vehicle to transport program participants if needed.
• Proficiency in various computer applications : Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.

and secure Internet practices.

• Comfortable working with and relating to culturally diverse and economically disadvantaged populations; ability to exhibit empathy for those in need, supporting their growth and service plan goal achievement.
• Ability to pass required pre-employment background checks, including fingerprinting.

What We Offer You* :

• Competitive Pay with an Excellent Benefits Package
• Health Insurance options* : Medical, Dental and Vision
• $600 Well-being Reimbursement Benefit*
• Generous Combined Leave Time and loads of PAID Holidays*!
• $500 Employee Referral Bonus*
• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
• Pension Plan with Aggressive Agency contribution*
• Life Insurance Automatic Benefit at no cost to employee
• Paid Training, including TCI and CPR / AED / First Aid Certification & Update courses, if role appropriate
• Tuition Reimbursement*
• Travel / Mileage Reimbursement*
• Professional Development & Career Growth Opportunities
• Our Commitment to Diversity, Equity, Inclusion & Belonging
• The Comfort of a Business Casual Environment.
• To qualify, certain conditions may apply

Background Checks : We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting.

All candidates must successfully clear the pre-employment background check process, which follows NYS / DOJ requirements.

We pay for all pre-employment background checks!

EEO Statement : St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.