A company is looking for a Sr. Systems Analyst - ServiceNow to join their IT Service Management Office.Key ResponsibilitiesCollaborate with business stakeholders to maintain a strategic roadmap and execute projects and enhancementsCollect requirements and guide the design and delivery of scalable solutionsDrive adoption and ensure data consistency across ServiceNow, PagerDuty, and integrated systemsRequired Qualifications and EducationHigh School Diploma or GED required;
Bachelor's degree preferredITIL V3 / V4 Certifications and / or ServiceNow Systems Administration Certification preferred8+ years of experience with SaaS business systems, including at least 5 years of ServiceNow experienceDemonstrable knowledge of IT Service Management and ITIL best practicesExperience with SDLC methodologies like Agile, Kanban, and Scrum
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