Student Services Supervisor (Recruitment & Advisement)

Salary Range

Grade

Work Schedule

Monday - Friday, 8am - 5pm or 9am - 6pm (8 hours between 8am and 6pm); some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm; some evenings and weekends may be required

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

20 paid observed holidays

12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)

• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program : Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events

may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying).

10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Glendale Community College (GCC) is seeking a Supervisor of Recruitment and Advisement to oversee recruitment, college prep and new student advising programs and services.

In this role, you will serve as a brand ambassador, provide exceptional customer service and foster student and community engagement to grow our admission pipeline and overall college enrollment.

As the Supervisor of Recruitment and Advisement, you will be responsible for strengthening the bridge between recruiting, new student onboarding and advising services to leverage resources and streamline processes to enhance the onboarding experience.

• In addition, you will be responsible to plan and implement recruitment outreach events and activities to include on campus, feeder schools, community agencies, organizations and business and industry;
• hire, train and supervise assigned staff for optimal performance; implement and administer a tracking system, data collection and analysis for continuous improvement;

assist in the development and implementation of a comprehensive college recruitment plan.

To succeed in this role, you will need excellent communication and organizational skills, as well as proficiency in using technology to track progress against goals, Student Information Systems, and other technologies to document work activities, organize daily priorities, input student inquiries and track follow-up.

Essential Functions

50% - Plans, organizes and supervises the daily operational functions of Recruitment, College Prep and New Student Advisement programs and services to strengthen the enrollment pipeline and ensure a successful onboarding experience for new and returning students to Glendale Community College (GCC).

Lead the planning of recruitment outreach events and activities on and off campus. Develops, implements and leads training efforts;

identifies training needs and opportunities; develops and maintains training materials. Responsible for hiring, new employee onboarding and evaluating the work of staff.

Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Plans and administers a tracking system, data collection and analysis, prepares reports and identifies needs and recommendations for continuous improvement

30% - Collaborates on the development of a comprehensive college recruitment plan. Oversees short-term and long-term goals aligned with the strategic enrollment priorities of the department, GCC and the district.

Assists with the planning and implementation of cross-departmental events and activities on campus to support departmental and college guided pathways efforts.

Assists in supporting the overall needs and goals of the department; manages department budget, inventory and office supplies

20% - Conducts research, reviews findings, analyzes trends and best practices to enhance program delivery. Collaborative with key stakeholders and partners on and off campus.

Participate in college / district committees and work groups; other duties as assigned

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four years of student services or related experience.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A.Master’s degree

B. Two (2) or more years’ experience supervising full-time staff

C. Two (2) or more years’ experience designing and providing staff training methodology to demonstrate effectiveness of training through outcomes

D. Two (2) or more years’ experience in planning recruitment / student services outreach events and activities

E.Two (2) years’ experience using technology to perform work functions and track progress against goals

F.Two (2) years’ experience creating methodology to track goals and quality assurance practices to drive continuous improvement efforts

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving :
• Travel to campus during interview / selection process will be at candidate’s own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs
30+ days ago