BPO Insurance Licensing Director

POSITION OVERVIEW

MCI is seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts.

In this role, your primary responsibility will be working with licensing specialists in managing the licensing and registration of new and existing insurance professionals.

In this role, you will oversee representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents.

The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Licensing directors oversee the P&C licensing requirements and maintenance of new and existing agents. In this role, you will be the primary point of contact for the client, the MCI operations, and the shared services team.

Our Licensing Directors are responsible for the following tasks :

• Work with specialists and managers to assist agents in obtaining their insurance licenses.
• Communicate requirements with internal teams and follow up when necessary
• Ensure fingerprint requirements are followed
• Verify applicants' forms are completed accurately
• When needed, communicate with state regulators to inquire about state-specific requirements and / or the status of state registrations.
• Manages licensing fees and ensures waiver processes are followed correctly.
• Ensures the processing and completion of registered individuals' terminations are done on time
• Assist specialists and managers in ensuring appropriate exams are taken, and the results are recorded.
• Verifies data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc. up to date
• Ensure annual renewal and terminations of registration are in compliance
• Answers securities and advisory questions from advisors, support staff, and employees
• Manages the onboarding of registered employees
• All other duties as assigned

CANDIDATE QUALIFICATIONS

Qualified candidates will be willing to learn new products, processes, and technology. In addition, candidates should be highly organized, driven, and confident individuals that will professionally represent the company and its customers.

Other Qualifications Include :

Bachelor’s degree is preferred; a high school diploma (or equivalent) in combination with significant experience will be considered in lieu of a degree.

A minimum of a high school diploma or equivalent is required.

• 8 years of securities, insurance, or other related work experience
• High-level knowledge and experience in the management of large-scale licensing requirements
• Professional designation (CPCU / CIC / AAI / CISR) preferred
• Able to analyze information and determine appropriate action
• Work under pressure and meet deadlines.
• Skilled in effective verbal and written communications
• Ability to be at work on a regular and predictable basis
• Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and / or by email.
• Function as a team player
• Able to maintain high concentration and focus
• Ability to organize, prioritize, and handle multiple tasks
• Advanced attention to detail
• Ability to resolve problems and make rule-based decisions
• Skill in operating personal computers and various software packages (., Microsoft Office, Outlook, Excel,

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.

Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.

Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Work-at-Home Opportunities
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,