Manager of Quality Assurance

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide.

National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.

Job Title : Manager of Quality Assurance

Location : Orlando, FL

Department : Quality

Reports To : Senior Manager of Quality Assurance

FLSA Status : Exempt

Essential Functions :

• Participates in the Company’s Safety Management System (SMS) in accordance with the responsibilities detailed in the Safety Management System Manual
• Complete Initial Level 2 SMS Training and maintain currency as outlined in the SMS Manual, Chapter 4
• Responsible for taking an active role in promoting a positive attitude toward safety and compliance within National Airlines as evidenced by :
• National Airlines’ ability to exceed minimum CFR requirements
• Preventing and correcting inspection problems / discrepancies
• Ensuring that National Airlines assumes an ongoing quality assurance role
• Continually monitoring inspections / maintenance operations procedures to ensure that the highest degree of safety is maintained
• Ensure that CASS personnel understand their responsibilities, with regards to the CASS process, to promote safe practices
• Responsible to the DQC for the quality and the control of the CASS process, as described in Chapter 7 of National Airlines’ General Maintenance Manual (GMM)
• Establishes standards and conditions for scheduled / unscheduled inspections and / or calibration of tools and / or parts.
• Manages the National Airlines’ Continuous Analysis and Surveillance System (CASS). Authorized (by the DQC) to prepare, maintain, and amend the CASS Program, in accordance with the procedures defined in Chapter 3, Manuals and Publications and GMM, Chapter 7, Continuous Analysis and Surveillance System (CASS)
• Responsible for the compilation of data and the preparation of the bi-monthly CASS Reports in accordance with the procedures contained in National Airlines’ CASS System
• Responsible for establishing, approving, and auditing outsourced vendors. This includes overhaul facilities, contract maintenance facilities, and vendors used to inspect and / or calibrate tools and / or parts for National Airlines aircraft
• Responsible for ensuring compliance with the items defined in the Internal Evaluation Program interfacing / relating to the CASS process / system
• Responsible for performing the duties, responsibilities, and authority defined in the RII Inspector Position Description
• In the absence or unavailability of the DQC, the MQA may assume the duties of the DQC
• Performs other duties as assigned.

Qualifications, Experience & Skills :

• Previous Supervisory / Management experience is preferred
• Must be able to communicate effectively at all levels of the organization.
• Must possess a working knowledge and understanding of Code of Federal Regulations (14 CFRs), National Airlines’ approved / accepted, as applicable, manuals and OpSpecs
• FAA Certificated mechanic with Airframe and Power plant ratings, and a minimum of three (3) years exercising the certificate.
• Must hold the appropriate certificates and ratings to serve as a RII Inspector as defined in National Airlines’ General Maintenance Manual.

Minimum certificate requirements

• Must be able to read, write, and speak English fluently
• Advanced knowledge of Maintenance Steering Group 3 (MSG-3) fundamentals
• Must be well groomed and maintain a professional appearance.
• Regular attendance and punctuality are required.
• Must be willing to travel domestically and, if required, internationally
• Valid, unrestricted Passport with the ability to travel in and out of the United States or ability to obtain one.
• Must possess and maintain a valid Driver License and a record that meets our company’s insurance standards.
• Must pass a background check which may include a pre-employment drug test and criminal history records check (CHRC)
• Must be legally authorized to work in the country in which the position is located.

Knowledge, Skills, and Abilities

• Ability to demonstrate statistical analysis skills.
• Exceptional communication skills
• Proficient with Microsoft products
• Ability to work in a team environment and have a positive attitude.
• Strong attention to details

Supervisory Responsibilities :

Responsible for supervising the Quality Assurance Auditors.

Computer Skills :

High level of proficiency and experience with Microsoft Office Suite applications

Certificates / Licenses :

FAA Mechanic Certificate with Airframe and Powerplant ratings

Physical Demands :

Moderate physical activity is required by handling objects up to twenty (20) pounds frequently and / or twenty to seventy (20-70) pounds occasionally.

Work Environment :

Generally, in office and occasionally in an aviation Hangar

Travel / Other Requirements :

0-25 % domestic and international travel.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status.

We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development.

We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities.

We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives.

Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.

National Airlines requires all team members to complete a record in National’s Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting.

Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.