Customer Success Senior Manager

Are you ready to take on a leadership role in ensuring exceptional customer satisfaction and quality in a dynamic environment?

We are seeking a Senior Manager to work closely with our Core ETO plants (Engineer to Order producing medium and low voltage electrical swtichgear), ensuring the delivery of quality, validation testing, and continuous improvement activities that align with customer expectations and service level agreements.

What will you do?

• Collaborate with Core ETO plants to ensure customer deliverables are met
• Represent the voice of the customer and address international issues
• Engage with executive levels to resolve conflicts and develop solutions
• Partner with sales and commercial teams on technology innovations and service enhancements
• Support weekly issue review meetings with customers
• Drive continuous improvement in quality metrics for each customer

What skills and capabilities will make you successful?

• Strong quality systems planning and implementation skills
• Proficiency in problem-solving methodologies (8D, TEX), data analytics, and quality data expertise
• Comfortable in a customer-facing role
• Familiarity with bFO and SE quality management system
• Six Sigma black belt certification preferred
• Up to 30% travel

What's in it for you?

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to?

VP of CS&Q for Structured Contracts. Peer relationship to the Plant Managers with dotted line authority over the Core Plant Quality Managers.

What qualifications will make you successful for this role?

• Bachelor's degree
• Minimum of 10 years' experience in customer-facing quality management roles
• ETO manufacturing exposure, preferably in switchgear engineering and manufacturing.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

₠36 billion global revenue

13% organic growth

150 000+ employees in 100+ countries

1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.