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Director of Quality Assurance

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a Director of Performance, Legal Operations.Key ResponsibilitiesDevelop and implement strategies to enhance the quality and consistency of deliverablesBuild and manage a quality assurance team, fostering a culture of continuous improvementEstablish and track quality-related KPIs to drive improvements and maintain standardsRequired Qualifications5+ years of experience in litigation, particularly in high-value personal injury claimsProven experience in leading teams to maintain and enhance quality standardsStrong analytical skills to identify and address quality issues effectivelyDemonstrated success in refining processes for consistent quality across various experience levelsExperience in aligning cross-functional teams to achieve shared quality goals

8 days ago
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