Host / Receptionist

This Host / Receptionist Position will be dedicated to providing an exceptional pre-arrival, arrival and departure experience for guests.

If you are passionate about hospitality and want to be part of a great team with amazing potential for growth, this is the perfect opportunity to take your career to the next level!

Reports to : GM at Majorelle

Expectations :

• The ideal candidate would have knowledge and a passion for food and beverage service and ideally for Tea and Afternoon Tea
• A dedication to maintaining high quality experience and high service standards is paramount.
• Drive a positive and fun work environment culture, working with your team to run a successful operation.
• To communicate appropriately with all guests regarding reservations, confirmations, and menu items
• To take full and complete reservations, including confirmations (written and verbal). Via e-mail, text, open table, etc
• Menu typing, printing, handling.
• Guest seating, coat check
• Exceptional interpersonal skills to facilitate a warm and welcoming atmosphere.
• To assist with all aspects of the guests encounter
• This position is a property-based (on-site) position
• Bring your skills and talent and be part of an amazing team.

General Duties and Responsibilities :

• Ability to provide welcoming, superior guest service within a fast paced, diverse luxury environment.
• Assist and communicate appropriately all aspects of reservations / bookings.
• Assist with greeting of guest promptly, courteously, graciously with eye contact, a smile and good posture.
• Take full responsibility for guest coat check and personal items as needed.
• Assisting with seating and of adding seating as required for additional capacity for additional guests, including moving tables and chairs.
• Ownership of the day-to-day duties and responsibilities of the Reception Desk
• Positive attitude and service oriented willing and able to go above and beyond.
• Exceptional interpersonal skills to facilitate a warm and welcoming atmosphere for all interactions with all guests.
• Ability to provide personalized service, courteous, efficient, friendly, and detailed in all interactions with guests and colleagues.
• Detail oriented and hands on.
• Empathetic to the guest’s needs.
• To ensure all details of service are performed properly and that every guest always receives the highest quality of service.
• Ability to maintain a friendly yet unobtrusive manner with all guests throughout their experience.
• Accurate knowledge of guest
• Ability to recognize regular or familiar guests and to greet them by name or to always use guest name when guest name becomes known.
• Ability to anticipate guest needs / read the guest / table as needed.
• Excellent interpersonal and communication skills .
• Able to understand and follow written and verbal instructions.
• Excellent phone skills, customer service oriented and proactive.
• General cleanliness and sanitary responsibilities including :
• Responsible to keep work area clean, sanitized, and tidy at all times.
• To ensure all areas are stocked and all opening, service and closing side duties are completed correctly.
• Managing time and workload to ensure the smooth running of all operational needs between the Front of House and the Back of House operations pertaining to all aspects of service.
• Ability to utilize the POS systems correctly Micros, Open Table, Resy.
• To enable a safe working environment for oneself and all employees including Front and Back of House areas.
• Participation in meetings, continuing education and training as required.
• Responsible for personal schedules / payroll keeping / records.
• Responsible for uniform maintenance , appearance, and procedures.
• Experience in various capacities of restaurant staff (i.e. : server, host, bartender, busser, runner, etc.) strongly preferred.
• Passion for Luxury Food and Beverage and Excellence, New York City F&B Luxury Hospitality experience preferred.
• Excellent telephone and floor etiquette are required for this position.
• Excellent presentation.
• Problem Solving, Ability to be creative, innovative and strive for continuous improvements,
• The ability to lift 25 / 50 / . pounds when required.
• The ability to respond quickly to sounds and Hotel alarms.
• The ability to move safely over uneven terrain or in confined spaces.
• The ability to see and respond to dangerous situations timely.
• The ability to come to work in extreme weather.
• Ability to perform other tasks or projects as assigned by the hotel management and staff.
3 days ago