Global IT Hardware Maintenance Services for High End Server, Storage Systems and Medical Equipment Maintenance Support. Inwinteck has started its operations in 2015 and has been growing exponentially in providing On Call / On-Site break fix support in more than 130 + countries for all your IT Infrastructure maintenance.
We provide Fulltime or On Call Onsite Certified Technicians to support your client’s entire Information System requirements from High end Server, Networking, Storage to infrastructure design and consulting services.
With over more than 5000+ qualified technicians spread across 130 countries and in more than 672 cities, we meet our clients SLA easily and ensures highest level of customer satisfaction.
The Role
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
- Developing WAN infrastructure solutions that meet or exceed business performance expectations.
Ideal Profile
- You possess a Degree / Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Troubleshooting, Computer Hardware, Technicial Support, Repair computers, Printers and O365
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
What's on Offer?
- Work within a company with a solid track record of success
- Join a well known brand within IT Services
- Excellent career development opportunities
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