The Offer
- Work within a company with a solid track record of success
- Join a well known brand within IT Services
- Excellent career development opportunities
The Job
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
- Developing WAN infrastructure solutions that meet or exceed business performance expectations.
The Profile
- You possess a Degree / Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Troubleshooting, Computer Hardware, Technicial Support, Repair computers, Printers and O365
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
The Employer
Our client is a Global IT Hardware Maintenance Services for High End Server, Storage Systems and Medical Equipment Maintenance Support.
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