Search jobs > San Jose, CA > Desktop support technician
The Offer
- Work within a company with a solid track record of success
- Join a well known brand within IT Services
- Excellent career development opportunities
The Job
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
- Developing WAN infrastructure solutions that meet or exceed business performance expectations.
The Profile
- You possess a Degree / Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Troubleshooting, Computer Hardware, Technicial Support, Repair computers, Printers and O365
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
The Employer
Our client is a Global IT Hardware Maintenance Services for High End Server, Storage Systems and Medical Equipment Maintenance Support.
Desktop Support Technician
A company is looking for a Desktop Support Technician. ...
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PsiQuantum does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital...