Customer Support Specialist - Remote

VirtualVocations
Norcross, Georgia, United States
Remote
Full-time
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A company is looking for a Customer Support Specialist in the US.Key Responsibilities : Troubleshoot support issues of a proprietary case management systemAssist customers in updating and maintaining their systems to meet federal reporting requirementsParticipate in daily scrums and weekly support triagesRequired Qualifications : 1+ years of recent customer support experience in a software setting1+ years' experience in Technical support and strong troubleshooting skillsSkilled in relational database management systems, Microsoft Internet Information Server, and programming skills or Visual Studio experienceProficient in Microsoft Office, Word, Excel, PowerPoint, and TeamsLegally authorized to work in the US

12 days ago
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