MDMS/Energy IP Application Support Lead

Role Title MDMS / Energy IP Application Support Lead

Location 100% Remote CST

Duration 6+ Months

Start Date : 11 / 04 / 2024

End Date : 03 / 31 / 2025

Level Range : Sr Mgr L6, Mgr L7, Assoc Mgr L8

Role Description

Onshore lead responsible for supporting Utilities client Meter Data Management System (MDMS). Ability to lead / engage effectively with client team members when needed, including initiating and leading Sev 1-2 emergency triage calls that may include other support teams.

May require occasional on-call and weekend work. Includes management of MDMS support team responsible for break-fix, service requests and minor enhancements.

Requires extensive experience in MDM and a blend of technical, functional, and troubleshooting skills to effectively manage meter data and support billing processes including :

Experience in Meter Data Management (MDM) :

• The candidate should have extensive experience in MDM.
• Specifically, they should be well-versed in Siemens EnergyIP , which is a widely used MDM solution for managing smart meters and networks across electric, water, gas, and heat utilities.

EnergyIP MDMS Software Implementation and Support :

• The candidate should have hands-on experience in implementing and supporting EnergyIP MDMS software.
• This involves configuring and maintaining the EnergyIP system to ensure efficient data management and accurate billing.

Functional and Technical Aspects of MDMS Software :

• A solid understanding of both functional and technical aspects of the MDMS software is essential.
• This includes knowing how to configure, customize, and troubleshoot the system to meet business requirements.

MDMS Integrations :

• The candidate should be familiar with different MDMS integration systems, such as CIS-SAP (Customer Information System - SAP) and HES (Head-End System).
• Integrating MDM data with other systems is crucial for seamless operations and data flow.

Troubleshooting Skills :

• Experience in troubleshooting meter synchronization and billing issues is valuable.
• Identifying and resolving issues related to data synchronization and billing accuracy are critical tasks.

Meter-to-Cash Implementation Projects :

• The candidate should have participated / supported in Meter-to-Cash (M2C) implementation projects.
• M2C involves the entire process from meter data collection to billing and revenue realization.

Database Knowledge :

• A good understanding of PL-SQL (Procedural Language - Structured Query Language) and Oracle database concepts is beneficial.
• These skills are relevant for querying and managing data within the EnergyIP system.

General Support Protocols :

• Knowledge / experience using ServiceNow ticketing system, including creating various types of tickets (Incidents, Requests, Changes, etc).
• Knowledge / experience using on-call paging apps such as xMatters or similar.
• Knowledge / experience using WebEx and MS Teams for chats, meetings, screensharing, etc.
• Knowledge / experience using Citrix for remote access.
1 day ago