Job Description
David Weekley Homes is seeking a Warranty Service Manager to join our Dallas / Ft. Worth team. This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.
Warranty Customer Service Managers (WSM) handles warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and works with customers and subcontractors to resolve the issue quickly.
WSRs are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes
Job Responsibilities :
- Coordinate and schedule repairs with contractors and customers
- Follow up, inspect and ensure accurate completion of all repairs in buyer's homes
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
- Manage your budget
- Handle multiple tasks, as well as projects within designated timeframes
- Say "no" when necessary and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
- Performing minor repairs
Job Requirements :
- Previous Warranty experience required
- A positive attitude and good social / interpersonal skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry and / or some home repair experience is helpful
- Previous experience in a customer service environment
- A team player that will be able to work closely with Home Buyers / Owners, Builders, and Sub-contractors in a fast-paced environment
Come and join our winning team recognized by Fortune Magazine as One of the Top 100 Companies to Work For 18 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America.
We offer an excellent benefits package that includes :
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match; Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Holidays & PTO
- Flexible Spending Account
- Community Outreach
- And More!
Warranty Service Manager
Warranty Customer Service Managers (WSM) handles warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and works with customers and subcontractors to resolve the issue quickly. David Weekley Homes is seeking a Warranty S...
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