Processing Support Analyst

Processing Support Analyst - Cleveland, OH - Monday - Friday 8 : 00AM-5 : 00PM

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality, performance and compliance.

Collect, analyze, and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience.

Salary Information : Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.

Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information :

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.

Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental.

Depending on whether it is a part-time or full-time position, some of the benefits offered may include :

• Day 1 Medical / Dental / Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

Key Responsibilities :

• Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentation.
• Monitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and manager.
• Maintain departmental SOPs.
• Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as needed.
• Create and maintain databases for tracking key performance metrics by department and at the individual employee level.
• Assist in onboarding full-time and temporary employees.
• Use analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing Manager.
• Assist with creating and implementing departmental training programs and presentations.
• Ensure compliance with company policies.
• Assist with special projects as needed.

Qualifications :

Required Work Experience : N / A

Preferred Work Experience : N / A

Physical and Mental Requirements :

• Able to sit or stand for long periods.
• Work in a laboratory environment and adhere to safety requirements.

Knowledge : Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word.

Skills :

• Outstanding Microsoft Excel skills.
• Strong decision making and problem solving skills required.
• Excellent communication skills required.
• Accurate and timely reporting ability.
• Ability to multi-task in a fast paced environment.
• Ability to maintain composure while working under pressure.
• Adheres to Quest Diagnostics core values, safety, compliance and departmental policies and procedures.
• Demonstrates strong interpersonal skills that foster a positive work environment.
• Demonstrates flexibility and ability to adapt to change.

Education :

Bachelor's Degree or High School Diploma or Equivalent (Required).

Licenses / Certifications :

Formal Project Management training, Lean Six Sigma.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-72267

Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets

J-18808-Ljbffr