Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through various communication mediums.
They can work between 7 : 00 am and 8 : 00 pm Monday through Friday, and we are flexible for staffing needs.
Work Schedule : This position is fully remote. Remote positions are available for applicants located in Utah or Idaho. Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.
Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer’s discretion.
- To do the work, the following are required for an at-home setup
- A quiet workplace
- Laptop or computer with a private at-home setup (no Chrome Books)
- 1024x768 (SVGA) screen
- 4 GB of ram
- Microsoft Edge and Google Chrome are recommended browsers
- Internet Bandwidth
- Minimum : 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
- Recommended : 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)
50%) Student Interactions : Student Services Representatives assist BYU-Pathway Worldwide students with various needs.
This is accomplished by using technical skills for inbound and outbound support. With all these positions, we use mediums such as email, live chat, phone, and video calls.
Employees will use critical thinking, problem-solving skills, and interpersonal skills to respond to student inquiries. Having a highly developed ability to communicate clearly and concisely verbally is vital.
Casework represents a large majority of the employee’s responsibilities.
25%) Policy Review : Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base.
In a rapidly changing environment, they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.
25%) Administration : Student Service Representatives will participate in special projects and various administrative duties.
Percentages might change based on academic calendar or team assignment
Education :
High School Diploma / GED or Equivalent or current enrollment in PathwayConnect
Current CES Student at one of the following institutions :
- Ensign College
- BYU-Pathway Worldwide
- BYU-Idaho
- BYU-Hawaii (Living in Utah or Idaho)
- Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
Other skills and qualifications :
- Highly developed ability to verbally communicate in a clear and concise manner
- Active listening
- Caring and empathetic nature
- Critical thinking and complex problem-solving
- Mature judgement
- Detail oriented
- Self-Starter
- Adaptability
- Works well independently and collaboratively
- Technologically Savvy
- Ability to quickly establish and maintain interpersonal relationships
- Excellent writing ability
- Proficiency with Microsoft Office Suite
- Culturally and socially aware
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