The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate / doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model.
Develop professional business relationships with other Associates, Host, and Doctor
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, to include but not limited to the following :
- Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements;
- Recommend specific lenses, lens coatings, and frames to suit customer needs;
- Assist customers in the selection of frames and coordinates frames with optical measurements and prescription;
- Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities as measured by :
- Effective plan administration and local service
- Improvements in average transaction
- Locally initiated plans
Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys.
Other duties as assigned by Optical Manager and other Associates
Job Specifications
If Required by State : Applicable State licensure or certification by a nationally-recognized optician association as an optician
Ability to sell through use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet / exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in related field
Experience with personal computers preferred
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